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old_email
Aspiring Expert
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Message 1 of 10

Speed just dropped to dial-up speeds

Router is showing this and I'm getting 0.35Mbps download - normally just under 2.00Mbps

 

11:12:16, 15 May.(532494.300000) DSL noise margin: 18.00 dB upstream, 12.70 dB downstream
11:12:16, 15 May.(532494.230000) DSL line rate: 448 Kbps upstream, 544 Kbps downstream
11:12:01, 15 May.(532479.510000) DSL is down after 8873 minutes uptime
11:12:01, 15 May.(532479.510000) ETHoA is down after 8873 minutes uptime
11:12:01, 15 May.(532479.150000) PPPoA is down after 8872 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
11:11:57, 15 May.(532475.510000) PPP LCP Send Termination Request [User request]
 

 

Previous stats:

06:17:57, 09 May.( 61.850000) DSL noise margin: 18.00 dB upstream, 12.00 dB downstream
06:17:57, 09 May.( 61.710000) DSL line rate: 448 Kbps upstream, 2208 Kbps downstream

 

So what's broken?? 

 

1) My wiring is Test socket (out of master socket) to BT Filter and then out to phone and HH4

2) I've disconnected, pulled apart, switched off, and put back together again all computer/hub/phone connections

3) Phone appears fine, no particular noise on the line.

 

Feels like not my end except the wife can be a bit heavy handed when doing today's weekly vacuum cleaning.

 

Needless to say it's pretty difficult and unpleasurable to use the internet at these dial-up speeds.

 

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9 REPLIES 9
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Speed just dropped to dial-up speeds

if you are connected to test socket with a new filter and there is no noise on quiet line test then you need to stay connected 24/7 and if your line remains stable then repost your stats in 3+ days and we can see if mods will help by resetting your noise margin back to normal 6db which will increase your conenction speed



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old_email
Aspiring Expert
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Message 3 of 10

Re: Speed just dropped to dial-up speeds

Mmmm - someone at BT/BTOpenreach must be playing around:

 

15:04:33, 15 May.( 367.360000) ETHoA is up -​ VPI: 0, VCI:35
15:04:33, 15 May.( 367.360000) DSL is up
15:04:32, 15 May.( 366.370000) DSL noise margin: 18.00 dB upstream, 12.00 dB downstream
15:04:32, 15 May.( 366.300000) DSL line rate: 448 Kbps upstream, 2432 Kbps downstream
15:04:17, 15 May.( 351.410000) DSL is down after 4 minutes uptime
15:04:17, 15 May.( 351.410000) ETHoA is down after 4 minutes uptime
15:04:17, 15 May.( 351.100000) PPPoA is down after 4 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]

 

Can anyone translate what's going on - I didn't touch anything?  Wasn't even in the house!

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Speed just dropped to dial-up speeds

Connection speed better and high noise margin giving scope for a further speed increase.  Any exchange problems shown http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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old_email
Aspiring Expert
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Message 5 of 10

Re: Speed just dropped to dial-up speeds

Nothing showing up at the exchanges.  I'm now getting speeds faster than I've ever had with BT - did use to get a fraction better with zomeone else.  With slow speeds a jump from 1.6 to 2.0 or better is very noticeable.  I'd guess at a joint along the long line being replaired.  Anyway - happy now and even more so that I never needed to go through the support route and all pain that involves.

 

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imjolly
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Message 6 of 10

Re: Speed just dropped to dial-up speeds

Hope it stays stable and if so the noise margin may reduce nearer 6db. Giving a bit more speed



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old_email
Aspiring Expert
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Message 7 of 10

Re: Speed just dropped to dial-up speeds

The earliest stats I have with the HH4 are:

06:49:29, 24 Apr.( 59.440000) DSL noise margin: 18.00 dB upstream, 12.20 dB downstream
06:49:29, 24 Apr.( 59.280000) DSL line rate: 448 Kbps upstream, 2080 Kbps downstream

 

I can't get back to earlier than that.

 

A couple of years ago when I was with a different ISP and 400m up the road (nearer but still quite a way from the exchnage and right next to the cabinet) I had a Netgear router and was running RouterStats.  My noise margin was fairly steady at 8.00db.  Never really sure if they actually were measuring the same thing on the same basis.  I've been tempted to see how the Netgear would fare instead of the HH as I'm told it has better performance in extreme (high noise margin) situations.  I've always only used the HH4 since being with BT.

 

My telephone cabling here goes overhead for two poles as well as the extra geographical distance, so maybe 500m of cabling with more joints.

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imjolly
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Message 8 of 10

Re: Speed just dropped to dial-up speeds

I used a netgear dg834pn for years and found it better than the hh3 I had and with custom firmware I was able to tweak the noise margin down to 3db (line was good) which gave me a bit faster speed



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old_email
Aspiring Expert
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Message 9 of 10

Re: Speed just dropped to dial-up speeds

I have the NETGEAR DG834Gv5 - I don't think I can use custom firmware with it.  If ever there is enough of interest for me on BT Sport I might fiddle around a bit more (speeds are just a bit too slow to enjoy a game of footy 😞 )

 

For reasons I don't fully understand the HH4 plays more nicely with my Canon wireless printer.

 

 

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imjolly
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Message 10 of 10

Re: Speed just dropped to dial-up speeds

Most important is a stable connection with whatever router that will do the job



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