Having connected my homehub for the first time 10 days ago, i was getting aroung the 12 meg mark. This speed stayed for the next two then gradulaly decreased which is now around the 8 meg mark . I have been doing some research and noticed people were talking about a stabilastion peroid where you may see your speed increase or decrease during the first ten days. I can not get any solid information on if i have to keep my homehub connected for a full ten days as now the first ten days of setting up the broadband is over. Could i get some clarification on how the stabliaztion period works and if i should keep my home hub on for the next 10 days with resetting or switching it off.
welcome to the forum
the first 10 days after activation the hub should be left connected 24/7 while the exchange equipment tries to find the best stable connection for your line. however if there is any noise on your line either external or internal due to your wiring then the speed may be lower than you expected/hoped for.
if you would like some help/assistance from forum members then please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
your connection time is only 8hrs is that due to the hub resetting or was it a manual reset? your noise margin is also high at 16 as normal is about 6 suggesting either resets or noise on the line or both.
did you try quiet line test?
are uou connected to master or test socket?
with your attenuation of 30.4 and a good line I would expect a connection of about 14/14.5mb
Thank you for your reply imjolly. As im out the house i can do any further tests tonight but will d them tommorow and post them.
I have not done a quiet line test yet.
I am connected to a socket upstairs as the master socket is in the living and too far from the main pc
The connection time is only 8 hrs as i did not know that the hub had to be on 24/7 for ten days where as the ten days are up today for the stabilisation period. Will this effect my speed as i have turned off and reseted the hub a few times within the first 10 ten days? Thanks Chris
will just need to wait until you are back home and can post more information. resetting during the 10 days will sort itself out after we can find a solution to your problem
see what your results are for quiet line and connection - the best connection is the test socket behind the detachable bottom half of the master
Here are the results for today
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
|0 Kbps||21000 Kbps|
Max Achievable Speed
| Download speedachieved during the test was - 7596 Kbps|
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Your DSL Connection Rate :9362 Kbps(DOWN-STREAM), 782 Kbps(UP-STREAM)
IP Profile for your line is - 8259 Kbps
2. Upstream Test: -provides background information.
|0 Kbps||782 Kbps|
Max Achievable Speed
|>Upload speed achieved during the test was - 582 Kbps|
Upstream Rate IP profile on your line is - 782 Kbps
Also just down the quiet line test and its sounds like a faint hum buzzing noise. Sorry if the desciption is terrible