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Beginner
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Message 1 of 6

Speed stuck on 25.65mb down and 5.95mb up

After a new modem my speed seems to be capped at 25.65mb download and 5.95 upload.

 

before I was getting 37mb download constant and 8mb upload. 

 

Ping is higher aswell from 8 to 15/16 now.

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Moderator-Retired
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Message 2 of 6

Re: Speed stuck on 25.65mb down and 5.95mb up

Hi Rhydian,

 

If you're still having problems, fill out our webform (you can find the link under "about me" in my profile) and I'll have a look into this for you.

 

Cheers

Dean
BTCare Community Mod

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.

If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Recognised Expert
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Message 3 of 6

Re: Speed stuck on 25.65mb down and 5.95mb up

My speed has dropped after a power cut last week and a drop out (very unusual) on Monday. No sign of the speed recovering . . . Used to be 30/8.

 

 

speedtest.jpg

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Recognised Expert
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Message 4 of 6

Re: Speed stuck on 25.65mb down and 5.95mb up

Getting slower and slower . . . (tested on Ethernet!)

 

 

Speedtest.jpg

 

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Recognised Expert
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Message 5 of 6

Re: Speed stuck on 25.65mb down and 5.95mb up

As per many other posts, the BT speedtester is borked (again), so no longer able to check. Had a couple of further disconnections. Openreach modem is no hotter than normal, don't think the problem is here.

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Recognised Expert
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Message 6 of 6

Re: Speed stuck on 25.65mb down and 5.95mb up

Speedtester working again.

 

More weirdness. Profile has dropped further, but download speed is slightly higher!

 

 

Speedtest.jpg

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