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Paul_Cullen
Aspiring Contributor
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Message 1 of 12

Speed very slow and keeps dropping the connection (sometimes)

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I know this is a frequentl topic I have gone through all the fixes and countermeasures of previous messages.

My down loads speed is 0.25MPS and upload 0.67Mps ping latency ms 50.75.

I have a hub3 connected via a BT filter to a BT open reach socket.

The Hub is on 24/7.

I have tried connecting via the test socket, checked the wiring without any improvement.

The annoying thing is that sometimes the broadband remains connected at other times it drops frequently (every couple of minutes).

 

What can I try next?

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11 REPLIES 11
Distinguished Sage
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Message 2 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Paul_Cullen
Aspiring Contributor
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Message 3 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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Thanks for the response

 

Here is the speed test result:

Best Effort Test: -provides background information.

 Download  Speed
 0.24 Mbps
  
0 Mbps0.25 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 0.24 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 0.65 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 0.65Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

 

 

 

 

The hub ADSL data is here:

ADSL Line Status
Connection Information
Line state:Connectedppp0_0
Connection time:0 days, 12:23:37
Downstream:287.1 Kbps
Upstream:888.9 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):16.2 dB / 13.2 dB
Line attenuation (Down/Up):35.5 dB / 21.3 dB
Output power (Down/Up):18.2 dBm / 12.4 dBm
FEC Events (Down/Up):17094 / 2751
CRC Events (Down/Up):20 / 58
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):78 / 155
Error Seconds (Local/Remote):4 / 18

 

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Distinguished Sage
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Message 4 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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Due to hub disconnections /restarts you are in a banded profile.  you now need to maintain  a stable connection with no hub restarts for the next 3/5 days and you should then lift out of the banding automatically 

 

This link explains more http://forumhelp.dyndns.info/speed/speed_drop.html

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Paul_Cullen
Aspiring Contributor
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Message 5 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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Thanks for the help I will see how it goes over the comming days.

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Distinguished Sage
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Message 6 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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ok post back after 3/5 days and repost the adsl stats then and if needed further help can be obtained
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Paul_Cullen
Aspiring Contributor
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Message 7 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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It looks like I have a line problem as the connection keeps dropping.  When I checked the ADS stats this morning having had the router connected 24/7 it showed a connection time of 1 hour 47 minutes and then dropped the connecetion as I was watching the ADS stats.

 

I think the line problem is weather related as today it is wet and windy.

 

Do you know how to get this type of problem fixed?

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Distinguished Sage
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Message 8 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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Have you tried the quiet line test dial 17070 option 2 you should hear no noise any noise heard should be reported to BT Faults on 151 with no mention of broadband in the call
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Paul_Cullen
Aspiring Contributor
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Message 9 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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Thanks for the reply.  The quiet test came up OK.

I have now had a stable broad band connection with no drop outs for more that a day through the test socket.

It looks like my speed has been capped by BT as a result of previous drop outs.

I am going to leave it in the test socket for a few days to see if the cap comes off.

Is there any problems with using the test socket?

What is the difference between the tes socket and the normal socket?

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Distinguished Sage
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Message 10 of 12

Re: Speed very slow and keeps dropping the connection (sometimes)

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perfectly ok to leave it in the test socket the test socket is a direct connection to the exchange were the master socket has any extensions connected to it and it eliminates any internal problems
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