How long does it actually take BT to fix a fault?
I reported an ongoing slow speed fault back on the 14th of april, did all the standard tests that would be expected of a gomeowner etc etc.
So the fault was escalated and I was told that it was a fault at the exchange cool I thought, not so though,
if I check fault tracking it says we believe your fault is fixed, well it isnt and the status is classed as ongoing.
Ive had almost daily calls asking if my speed has improved to which I reply it hasnt and then they say well we're still working on it, so why ask me if Ive seen any difference?
4 weeks now and still my speed tests say the same
Downloading at 1.9meg
Ip profile of 2meg
But my router sats connected at 8meg.
Confused and fed up now
can you post the adsl stats from your router and results from btspeedtester please
sounds like your profile is stuck but need information first
Btspeedtest unavailable as Ive run one within the hour, dont have a homehub as it died years ago and use netgear now.
BTspeedtest always shows ip profile of 2 meg
|Connection Speed||8128 kbps||448 kbps|
|Line Attenuation||31.0 db||17.0 db|
|Noise Margin||7.3 db||19.0 db|
you need to go to 192.168.0.1 and then enter router manager then go to router status and then show statistics at bottom and post
can you post the others
including connection time
your profile is stuck at 2mb so you need to contact the mods and they will get it kicked into action
can take up to 3 working days for mods to contact you may take 5 days with current backlog and holiday weekend
your profile should be 7150
Which is exactly what ive been telling the kind folks in India for the past 3-4 weeks and still nothing changes
well contact the mods with the link and don't bother with India anymore. there are numerous posts like yours where the mods get it fixed try search