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Distinguished Sage
Distinguished Sage
173 Views
Message 11 of 18

Re: Speed woes ongoing

the mods may contact you or the may just fix it

 

just keep trying btspeedtester and see if profile changes



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grahamstaddon
Aspiring Contributor
161 Views
Message 12 of 18

Re: Speed woes ongoing

3 days later still no change, guess weekend and bank holiday affects things
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Distinguished Sage
Distinguished Sage
159 Views
Message 13 of 18

Re: Speed woes ongoing

well normally 3 days but backlog so up to 5 working days and yes the bank holiday weekend will make delay longer



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grahamstaddon
Aspiring Contributor
146 Views
Message 14 of 18

Re: Speed woes ongoing

Bumped as the member of the mod team replied saying my account showed my fault as being fixed when the date on my account was amonth ago, awaiting a new response

 

Download speed achieved during the test was - 1.73 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps

 

Latest test result

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Distinguished Sage
Distinguished Sage
142 Views
Message 15 of 18

Re: Speed woes ongoing

still at 2mb so you have posted stats and you now need to contact the mods again.  you are not the first where your stats show 2mb but system shows the correct 7150 profile

 

contact mods



can take up to 3 working days for mods to contact you



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grahamstaddon
Aspiring Contributor
141 Views
Message 16 of 18

Re: Speed woes ongoing

I have replied to his email.

 

Wonder what my next step should be, its been over a month now.

If I hadnt paid my account for a month Id be looking at nasty letters in the post.

 

Sorry but just getting annoyed, I do appreciate all your help

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Distinguished Sage
138 Views
Message 17 of 18

Re: Speed woes ongoing

occasionally a profile shows differently they will get it resolved
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Distinguished Sage
Distinguished Sage
138 Views
Message 18 of 18

Re: Speed woes ongoing

if you have contacted the mods then it can take 3 days maybe slightly longer at the moment for the mods to reply



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