the mods may contact you or the may just fix it
just keep trying btspeedtester and see if profile changes
well normally 3 days but backlog so up to 5 working days and yes the bank holiday weekend will make delay longer
Bumped as the member of the mod team replied saying my account showed my fault as being fixed when the date on my account was amonth ago, awaiting a new response
Download speed achieved during the test was - 1.73 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps
Latest test result
still at 2mb so you have posted stats and you now need to contact the mods again. you are not the first where your stats show 2mb but system shows the correct 7150 profile
can take up to 3 working days for mods to contact you
I have replied to his email.
Wonder what my next step should be, its been over a month now.
If I hadnt paid my account for a month Id be looking at nasty letters in the post.
Sorry but just getting annoyed, I do appreciate all your help
if you have contacted the mods then it can take 3 days maybe slightly longer at the moment for the mods to reply