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jonsmile
Beginner
486 Views
Message 1 of 8

Speed

At inlaws and their infinity speed is lower than expected 

 

is is this going to be part of the issue. This is the picture of the phone pole at the end of the driveway. 

 

image.jpeg

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7 REPLIES 7
jonsmile
Beginner
485 Views
Message 2 of 8

Re: Speed

Product name: BT Home Hub
2. Serial number: +068543+NQ41809228
3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 04/07/15
4. Board version: BT Hub 5A
5. DSL uptime: 4 days, 21:39:25
6. Data rate: 9995 / 39993
7. Maximum data rate: 20401 / 67520
8. Noise margin: 13.0 / 14.6
9. Line attenuation: 20.1 / 18.0
10. Signal attenuation: 19.9 / 17.9
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jonsmile
Beginner
483 Views
Message 3 of 8

Re: Speed

Telephone Number on Exchange FAREHAM is served by Cabinet 53
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 68.8 53.1 19.8 13.3 -- Available
FTTC Range B (Impacted) 51.4 31 14.9 6.6 -- Available
WBC ADSL 2+ Up to 17.5 --
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licquorice
Distinguished Sage
Distinguished Sage
481 Views
Message 4 of 8

Re: Speed

Looks like they are on Infinity 1 and running at maximum speed.

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jonsmile
Beginner
479 Views
Message 5 of 8

Re: Speed

So why is box 7 showing 70 meg? Thought that wss the max possible?
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licquorice
Distinguished Sage
Distinguished Sage
478 Views
Message 6 of 8

Re: Speed

Infinity 1 is capped at 40/10 Infinity 2 is capped at 80/20. If they have Infinity 1 they are at max for that product. They would get 70 if they had Infinity 2.

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licquorice
Distinguished Sage
Distinguished Sage
475 Views
Message 7 of 8

Re: Speed

Unless your in-laws habitually stream multiple HD channels or download multi GB files there would be no point in upgrading to Infinity 2

 

If you carry out the speedtest here and then enter their phone number and complete the further diagnostics you can tell by the upstream IP profile if they have Infinity 1 (10) or Infinity 2 (20)

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Webby
Distinguished Sage
449 Views
Message 8 of 8

Re: Speed

As above, that's the max the line can support. As they're on Infinity 1, Openreach set a soft "cap" at the cabinet equipment to "limit" the connection speed at 40meg (line 6 shows 39993 - 40meg).
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