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Aspiring Contributor
387 Views
Message 1 of 15

Speeds Dropped after Install

I got Infinity 2 installed on the 30th (7 days ago)

 

Once the engineer left, I done a few speed tests and was getting around 55mb-65mb D/L and 16mb-19mb U/L

 

But since then the speeds have dropped to around 20mb D/L and 15mb U/P, sometimes the D/L drops below 10mb.

 

Can anyone help or give me any steps to do?

 

Thanks

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14 REPLIES 14
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Distinguished Sage
376 Views
Message 2 of 15

Re: Speeds Dropped after Install

are you using a wired or wireless connection when checking the speed
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Aspiring Contributor
375 Views
Message 3 of 15

Re: Speeds Dropped after Install

Wirless for all of the tests.

 

I could run one wired now if that helps?

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Distinguished Sage
371 Views
Message 4 of 15

Re: Speeds Dropped after Install

yes please wireless speed tests are not accepted for fault finding
can you please run the BT speedtest further diagnostic test this test appears after the first test completes and post back the results

http://speedtest.btwholesale.com/
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Distinguished Sage
369 Views
Message 5 of 15

Re: Speeds Dropped after Install

wireless speeds are not guaranteed due to to many external interference sources
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Aspiring Contributor
367 Views
Message 6 of 15

Re: Speeds Dropped after Install

1. Best Effort Test: 

Download Speed : 12.78 Mbps

2. Upstream Test: 

Upload Speed : 15.54 Mbps

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Distinguished Sage
351 Views
Message 7 of 15

Re: Speeds Dropped after Install

without being able to see your IP Profile from the further diagnostics part of the speed test it is hard to say what may be happening
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Highlighted
Aspiring Contributor
342 Views
Message 8 of 15

Re: Speeds Dropped after Install

Would the length of the ADSL cable make much of a diffrence?

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Distinguished Sage
338 Views
Message 9 of 15

Re: Speeds Dropped after Install

no
Highlighted
Aspiring Contributor
315 Views
Message 10 of 15

Re: Speeds Dropped after Install

My current speeds

 

1. Best Effort Test: 

Download Speed : 3.39 Mbps

2. Upstream Test: 

Upload Speed : 9.41 Mbps

----------------------------------------------------------

1. Best Effort Test: 

Download Speed : 2.84 Mbps

2. Upstream Test: 

Upload Speed : 7.54 Mbps

 

----------------------------------------------------------

1. Best Effort Test: 

Download Speed : 3.55 Mbps

2. Upstream Test: 

Upload Speed : 10.08 Mbps

 

How do I find my IP Profile to show you it.

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