Speeds Dropped after Install

[Stewarty]

I got Infinity 2 installed on the 30th (7 days ago)

Once the engineer left, I done a few speed tests and was getting around 55mb-65mb D/L and 16mb-19mb U/L

But since then the speeds have dropped to around 20mb D/L and 15mb U/P, sometimes the D/L drops below 10mb.

Can anyone help or give me any steps to do?

Thanks

[john46]

are you using a wired or wireless connection when checking the speed

[Stewarty]

Wirless for all of the tests.

I could run one wired now if that helps?

[john46]

yes please wireless speed tests are not accepted for fault finding
can you please run the BT speedtest further diagnostic test this test appears after the first test completes and post back the results

http://speedtest.btwholesale.com/

[john46]

wireless speeds are not guaranteed due to to many external interference sources

[Stewarty]

1. Best Effort Test: 

Download Speed : 12.78 Mbps

2. Upstream Test: 

Upload Speed : 15.54 Mbps

[john46]

without being able to see your IP Profile from the further diagnostics part of the speed test it is hard to say what may be happening

[Stewarty]

Would the length of the ADSL cable make much of a diffrence?

[john46]

no

[Stewarty]

My current speeds

1. Best Effort Test: 

Download Speed : 3.39 Mbps

2. Upstream Test: 

Upload Speed : 9.41 Mbps

----------------------------------------------------------

1. Best Effort Test: 

Download Speed : 2.84 Mbps

2. Upstream Test: 

Upload Speed : 7.54 Mbps

----------------------------------------------------------

1. Best Effort Test: 

Download Speed : 3.55 Mbps

2. Upstream Test: 

Upload Speed : 10.08 Mbps

How do I find my IP Profile to show you it.