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endadmcc
Aspiring Expert
199 Views
Message 1 of 5

Speeds getting lower every week

Connection information<script type="text/javascript"></script>
Line stateConnected
Connection time2 days, 8:04:56
Downstream640 Kbps
Upstream448 Kbps

 

ADSL settings<script type="text/javascript"></script>
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)18.3 dB / 15.0 dB
Line attenuation (Down/Up)61.0 dB / 31.5 dB
Output power (Down/Up)15.4 dBm / 12.1 dBm
Loss of Framing (Local)20
Loss of Signal (Local)6
Loss of Power (Local)0
FEC Errors (Down/Up)1944 / 176
CRC Errors (Down/Up)5 / 2147480000
HEC Errors (Down/Up)nil / 89
Error Seconds (Local)3094

 

This is my speed info today and below is the speed info on the 17/01/11

 

line state   connected

connection time   1 day 22.34.12

downstream     2,432 kbps

upstream   448 kbps

vpi/vci 0/38

type pppoa

modulation 1tu-tg.992.1

latency type  interleaved

noise margin   6.7db/15.0db

line attenuation   61.0db/31.5db

output power  17.8dbm/12.3 dbm

loss of framing   23

loss of signal   2

loss of power   0

fec errors  3149713/83

crc errors  4662/2147480000

hec errors   nil/48

error seconds  984

 

I noticed the noise margin has gone up is this causing  the speed problem?

Also my brother lives a short distance away and is on the same bt line and he is having similar problems.

Is there any telephone number for bt that i can ring to complain about the speed i am getting  and to check if there is a problem with the line ?

 The connection is cutting on and off on its own every other day so the connection times are low.

Thanks

 

 

 

 

 

 

 

 

 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
170 Views
Message 2 of 5

Re: Speeds getting lower every week

check your exchnage here http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status



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endadmcc
Aspiring Expert
159 Views
Message 3 of 5

Re: Speeds getting lower every week

Thanks for the links but everything seems ok at my exchange.

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Distinguished Sage
Distinguished Sage
153 Views
Message 4 of 5

Re: Speeds getting lower every week

customer service is 08001114567

 

make sure you are connected to the master or preferably test socket before you phone India as that is first question they will ask



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endadmcc
Aspiring Expert
145 Views
Message 5 of 5

Re: Speeds getting lower every week

OH no not India i thought i had got away from them when i left orange not being racist but they cant understand me and i cant understand them.

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