cancel
Showing results for 
Search instead for 
Did you mean: 
Guru
612 Views
Message 51 of 123

Re: Speedtester.bt.com not working

Just an update 🙂

 

The engineer has been who was an Openreach engineer, was meant to have a BT Wholesale engineer to put me on a new pair so that didn't get done.

 

The engineer claimed my line was perfect and couldn't explain the problem with the speed and should be achieving more. He tested the speed himself on his laptop and was rather puzzled. He couldn't explain why I wasn't able to get my IP profile so none the wiser a wasteful afternoon for me.

 

Though on the bright side the engineer was late but I was notified by BT to tell me he was late and asked me if that was ok.

 

So good improvement on communication BT but I still need the problems to fixed which are caused at your end.

 

Also I did find my attenuation to the cab can someone provide me with the chart of speeds to attenuation?

 

Thanks 😄

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings
Highlighted
Distinguished Expert
596 Views
Message 52 of 123

Re: Speedtester.bt.com not working

as far as i know lift and shifts and tie pair modify requests are only carried out following btw diagnostics taking place or openreach advising it is necessary
0 Ratings
Guru
594 Views
Message 53 of 123

Re: Speedtester.bt.com not working


@Bullitt wrote:
as far as i know lift and shifts and tie pair modify requests are only carried out following btw diagnostics taking place or openreach advising it is necessary

I've had 3 Engineers out who all reported my line is perfect and can't explain why the speed is so low. The engineer who visited today said he can only request it if they find an error on the line but he said he will give them a ring and try to get it moved as it wouldn't make anything any worse.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings
Distinguished Expert
592 Views
Message 54 of 123

Re: Speedtester.bt.com not working

the only attenuation data i have are 3 different values 1 for each downstream band
i dont know how to add them together
0 Ratings
Guru
550 Views
Message 55 of 123

Re: Speedtester.bt.com not working

Never recived a call back from the engineer, didn't really expect one anyway. Download speed decreased by 1Mbps as last night it was achieving bang on 20 each time over 10 tests within an upload of the estimated 5.6Mbps each time but the download being 6.3Mbps off and further decreased to 18.7Mbps this morning.

 

Still no IP profile working though, tried resetting the modem and no luck, really annoys me that I can't see it.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings
MBR123
Expert
536 Views
Message 56 of 123

Re: Speedtester.bt.com not working

There is nothing wrong with the BT speed tester at all m8ty.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
0 Ratings
Guru
531 Views
Message 57 of 123

Re: Speedtester.bt.com not working


@MBR123 wrote:

There is nothing wrong with the BT speed tester at all m8ty.


For you maybe

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings
ukfrogman
Aspiring Expert
519 Views
Message 58 of 123

Re: Speedtester.bt.com not working


@MBR123 wrote:

There is nothing wrong with the BT speed tester at all m8ty.


What version of java are you running MBR123?

 

I still think it is something to do with the java version.

Regards,

Frogman
0 Ratings
Guru
517 Views
Message 59 of 123

Re: Speedtester.bt.com not working


@ukfrogman wrote:

@MBR123 wrote:

There is nothing wrong with the BT speed tester at all m8ty.


What version of java are you running MBR123?

 

I still think it is something to do with the java version.


Has nothing to-do with Java, if it was the test wouldn't take place it has trouble getting the IP profile from the BRAS.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
0 Ratings
ukfrogman
Aspiring Expert
513 Views
Message 60 of 123

Re: Speedtester.bt.com not working


Has nothing to-do with Java, if it was the test wouldn't take place it has trouble getting the IP profile from the BRAS.

Then what do you suggest is preventing some of us from retreiving the ip profile when it was previously working fine?

Regards,

Frogman
0 Ratings