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Mitosis
Aspiring Contributor
1,005 Views
Message 1 of 18

Spiking during browsing/gameplay

Hello bt community. I am making a post regarding an ongoing problem that has been mis-diagnosed several times by the bt help desk(0800). I have been told it is the line, my master socket, my router, my computers etc but changing ALL of the stated items has not helped.

 

I have had an engineer out to my premises who installed a new mastersocket, from my wall to the telephone line out at the back of my street, i have had severa; new homehubs provided, been told that the exchange will fix it for sure this time - that time, every time and yet nothing has changed.

 

 

A brief description of the problem; The internet will freeze, it doesnt drop the signal on the router, after several seconds, (usually 5-12 seconds on average) The problem will fix and wont occur again for 30mins or so. But, during the several seconds of lagg, everything stops, my voip program(ventrillo) My online games such as world of warcraft, battlefield, facebook games even. And my browser wont work either, basically a complete stop of all internet services, then after 7 seconds, all the programs sort of leap forward and catch up - i hear the past 7 seconds of conversation on the voip. My Ms(ping) in the games skyrockets whe n this spike happens, from around 20ping server side, to 300-400 even.

 

I was originally on a 8mb line, i did indeed have the problem on that line although it was less noticable on that speed, i recently got bumped up to 16mb line and the problem is 10x worse, it now occurs every 15mins rather than every 30-45mins.

 

I have done some of my own research to try and resolve this problem, and found out a thing or two regarding HEC and CRC numbers. so i have made a copy paste of my router ( 3hours after the router was restarted ) Please scrutinize and help me as much as you can, as the call line certainly isnt.

 

       
ADSL Line Status
Connection Information
Line state:    Connected
Connection time:    0 days, 02:58:17
Downstream:    15.34 Mbps
Upstream:    1.133 Mbps
 
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Fast
Noise margin (Down/Up):    6.0 dB / 6.2 dB
Line attenuation (Down/Up):    26.2 dB / 15.6 dB
Output power (Down/Up):    20.3 dBm / 12.0 dBm
FEC Events (Down/Up):    0 / 0
CRC Events (Down/Up):    4102 / 8
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    280906 / 7
Error Seconds (Local/Remote):    10187 / 49

 

 

Please check the numbers through and tell me anything you can, thankyou.

 

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17 REPLIES 17
john46
Distinguished Sage
997 Views
Message 2 of 18

Re: Spiking during browsing/gameplay

I would suggest getting interleaving turned on that will stabilise the connection

I suggest you contact the forum mods they should be able to get interleaving turned on for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators
Mitosis
Aspiring Contributor
996 Views
Message 3 of 18

Re: Spiking during browsing/gameplay

I am sorry but what is interleaving?

Thankyou for your response and i have indeed got in contact with the link you posted. Lets hope they can resolve it.
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Mitosis
Aspiring Contributor
993 Views
Message 4 of 18

Re: Spiking during browsing/gameplay

ah i did my research and found out what it is, nvm my foolish question, but one or two more are to come.

 

One, Will it adversely affect my online gaming?

Two, How can i tell if it is on?

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john46
Distinguished Sage
992 Views
Message 5 of 18

Re: Spiking during browsing/gameplay

interleaving will reduce the errors and stabilise your connection

This link explains more http://www.kitz.co.uk/adsl/interleaving.htm
john46
Distinguished Sage
989 Views
Message 6 of 18

Re: Spiking during browsing/gameplay

the latency setting on your hub stats will change from Fast to interleaved and you will see the FEC's increase which is normal

as you are using VOIP and gaming you need interleaving it does increase latency slightly but the connection is more stable
Mitosis
Aspiring Contributor
986 Views
Message 7 of 18

Re: Spiking during browsing/gameplay

Thankyou very much for your help john, after glancing at some screenshots i took on the 26th of august i see i hate interleaving ON and had 116000 fixed events as opposed to the 4th of september when it was set ~FAST~ and had 0 fixed.

 

Your response has helped and i clicked your little star thingy ^^

 

on hold at the moment trying to get it turned back on asap.

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Mitosis
Aspiring Contributor
985 Views
Message 8 of 18

Re: Spiking during browsing/gameplay

Hopefully this will resolve the issue, and i will update this thread to keep you in the know.

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john46
Distinguished Sage
982 Views
Message 9 of 18

Re: Spiking during browsing/gameplay

One further question how are you connecting your devices to the hub wired or wireless?
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Mitosis
Aspiring Contributor
979 Views
Message 10 of 18

Re: Spiking during browsing/gameplay

Wired, ethernet 😛

 

i have gone through all the procedures of resetting router etc, being wired not wireless and so on.

 

have called the support line and asked for interleaving to be enabled, was told that it would be around 1hr after the call. Women was a little taken back by what interleaving was though, she was determined i wanted to connect a device via wireless -.-.

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