I have a BT YouView box purchased from the BT Shop (don't ask). During numerous calls to BT trying to get Sport and sort out a billing issue nothing was said about this being an issue. However as a follow up to (one) of my complaints a 'Digital Care Advisor' is insisting I need a Vision + box which will be supplied FoC. I am getting channels 507.. and the 'extra' in the EPG, the exchange is multicast, our TV transmitter is Crystal Palace (not sure that is relevant) and we are getting 75mb on Infinity.
I think she is wrong, particularly after viewing the YouView from BT page http://www.productsandservices.bt.com/products/tv/youview-box. Her explanation is that although it's a BT branded box it looks like any other YV box to them.
I know you may be thinking, it's a free box just take it, but I don't really want it.
So there was a 'fault' on my account which was fixed and BT Sport ordered, again. BTS started working on Ch 507-12 on the YouView box. Next day after Middleware update happened on V+ box started working on multicast on there as well. B*gger me if in the post that morning a viewing card arrived???? Oh well it's working on both boxes now and they have made a refunded for the truncated BB deal, so I'm happy (at last).