cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
2,324 Views
Message 1 of 3

Start new contract when moving line to a new home?

Hi, i am struggling to find out if i automatically start a new 12 month phone & broadband contract if i move to a new house but retain the same number?  Can anyone advise or direct me to the detailed terms and conditions for moving home?

regards Adrian

0 Ratings
2 REPLIES 2
Highlighted
Distinguished Sage
Distinguished Sage
2,320 Views
Message 2 of 3

Re: Start new contract when moving line to a new home?

0 Ratings
Highlighted
Distinguished Guru
2,307 Views
Message 3 of 3

Re: Start new contract when moving line to a new home?

So far as I can tell, the "detailed terms and conditions" consists of one paragraph in the main T&Cs:

 

If you move home within the UK, and let us know at least fourteen days before you do so we will continue to provide your communications service by whatever technology is available at your new address in line with our home mover page and the terms set out in the relevant service terms.

 

As I understand it, just moving the service does not require a new contract.  However, if you need a new phone line installed, or a disconnected line re-connected, then that does trigger a new contract.

 

If in doubt, try calling the home move helpline on 150 (0800 800 150) and select the relevant option.

0 Ratings