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Lozzieb1989
Beginner
521 Views
Message 1 of 7

Steady blue light but can't connect

My home hub has a steady blue light but isn't showing up on my list of available connections. I've entered my phone number on the BT website but apparently there's no problems.
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6 REPLIES 6
john46
Distinguished Sage
517 Views
Message 2 of 7

Re: Steady blue light but can't connect

have you tried using an ethernet cable
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Lozzieb1989
Beginner
493 Views
Message 3 of 7

Re: Steady blue light but can't connect

No, I'll give that a try later.

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5progface
Aspiring Expert
476 Views
Message 4 of 7

Re: Steady blue light but can't connect

Had a similar problem just now at 0916.

The wifi light on my laptop went out.

Network diagnostics suggested "Verify Network Security key"  Verified it.

Then diagnostics found "A Network cable is not plugged in or is broken"  Not so cable is fine.

At 0920 the connection was Re-established, wfi light on laptop illuminated again.

 

No idea what caused it.

 

 

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Lozzieb1989
Beginner
472 Views
Message 5 of 7

Re: Steady blue light but can't connect

Very strange.  Mine hasn't been working since last night.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: Steady blue light but can't connect

@Lozzieb1989

 

did you try resetting the hub using recessed button on back



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Lozzieb1989
Beginner
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Message 7 of 7

Re: Steady blue light but can't connect

No I didn't, I'll try that later too.

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