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Expert
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Message 11 of 64

Re: Still bad lag in Fifa 14 - response from EA

I am getting a PS4 so hopefully it will be fixed for that (currently using PS3)

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Expert
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Message 12 of 64

Re: Still bad lag in Fifa 14 - response from EA

Received another reply from EA..........

 

"Thank you for your reply. My name is Mark and I am the Specialist that has been assigned your case.

I am looking into this for you and I can see that on the 2 traces that you have sent in are both showing that the worst ping on hop 3 (which can be seen on the right of the file) is showing a large jump to 275 and 410ms. This indicates that there is an issue within your home network that is causing this ping to spike on this hop, as the first couple of hops (usually 4-6 hops) are relating to your network in your own home.

As this is showing this large jump it does indicate that there is a setting in your home network that is causing this issue. Therefore I would recommend contacting BT in relation to this once again, as unfortunately there are no troubleshooting steps that we have for this issue."

 

 

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Message 13 of 64

Re: Still bad lag in Fifa 14 - response from EA

Tracerts supplied to BT and EA

 

Host Name                                           IP Address                                    Hop    Ping Time           Ping Avg   % Loss    Pkts r/s      Ping best/worst

* Unknown Host *                                    217.32.144.68                                 2      7ms                 7ms        0%        101 / 101     7ms / 7ms

* Unknown Host *                                    217.32.144.94                                 3      7ms                 18ms       0%        101 / 101     7ms / 275ms

* Unknown Host *                                    212.140.235.218                               4      12ms                12ms       0%        101 / 101     12ms / 14ms

* Unknown Host *                                    217.41.169.77                                 5      12ms                11ms       0%        101 / 101     11ms / 12ms

* Unknown Host *                                    217.41.169.107                                6      12ms                11ms       0%        101 / 101     11ms / 13ms

* Unknown Host *                                    109.159.251.73                                7      12ms                           100%      0 / 101

core1-te0-0-0-4.ealing.ukcore.bt.net                109.159.251.25                                8      19ms                           100%      0 / 100

transit2-xe3-1-0.ealing.ukcore.bt.net               62.6.200.183                                  9      17ms                           100%      0 / 100

t2c4-xe-10-3-0.uk-eal.eu.bt.net                     166.49.168.45                                 10     16ms                17ms       0%        100 / 100     15ms / 77ms

xe-4-1-0.edge4.London2.Level3.net                   212.187.201.153                               11     18ms                20ms       0%        100 / 100     17ms / 82ms

ae-3-3.ebr1.London1.Level3.net                      4.69.141.189                                  12     34ms                22ms       0%        100 / 100     15ms / 116ms

ae-58-113.csw1.London1.Level3.net                   4.69.153.122                                  13     18ms                21ms       0%        100 / 100     17ms / 62ms

ae-118-3504.edge3.London1.Level3.net                4.69.166.142                                  14     19ms                19ms       0%        100 / 100     17ms / 36ms

* Unknown Host *                                    4.68.70.78                                    15     23ms                           100%      0 / 100

ge-5-1-0.mpr1.lhr2.uk.above.net                     64.125.27.149                                 16     16ms                18ms       0%        100 / 100     16ms / 43ms

so-0-1-0.mpr1.dca2.us.above.net                     64.125.27.57                                  17     90ms                91ms       0%        100 / 100     90ms / 101ms

xe-0-3-0.cr1.dca2.us.above.net                      64.125.29.17                                  18     92ms                95ms       0%        100 / 100     92ms / 159ms

xe-0-3-1.er1.iad10.us.above.net                     64.125.29.6                                   19     95ms                95ms       0%        100 / 100     91ms / 115ms

64.125.199.186.t00673-01.above.net                  64.125.199.186                                20     91ms                91ms       0%        100 / 100     90ms / 94ms

* Unknown Host *                                    159.153.93.2                                  21     90ms                           100%      0 / 100

* Unknown Host *                                    159.153.225.30                                22     94ms                94ms       0%        100 / 100     93ms / 114ms

meav5-pub.pt.iad.ea.com                             159.153.226.105                               23     91ms                91ms       0%        100 / 100     90ms / 94ms

 

 

Host Name                                           IP Address                                    Hop    Ping Time           Ping Avg   % Loss    Pkts r/s   Ping best/worst

* Unknown Host *                                    217.32.144.68                                 2      7ms                 7ms        0%        101 / 101  6ms / 10ms

* Unknown Host *                                    217.32.144.94                                 3      7ms                 20ms       0%        101 / 101  7ms / 410ms

* Unknown Host *                                    212.140.235.218                               4      12ms                12ms       0%        101 / 101  12ms / 12ms

* Unknown Host *                                    217.41.169.77                                 5      12ms                11ms       0%        101 / 101  11ms / 17ms

* Unknown Host *                                    217.41.169.107                                6      12ms                11ms       0%        101 / 101  11ms / 13ms

* Unknown Host *                                    109.159.251.73                                7      12ms                           100%      0 / 101

core1-te0-2-3-0.ealing.ukcore.bt.net                109.159.251.17                                8      19ms                           100%      0 / 101

transit2-xe3-1-0.ealing.ukcore.bt.net               62.6.200.183                                  9      16ms                           100%      0 / 101

t2c4-xe-10-3-0.uk-eal.eu.bt.net                     166.49.168.45                                 10     16ms                18ms       0%        101 / 101  15ms / 76ms

xe-4-1-0.edge4.London2.Level3.net                   212.187.201.153                               11     17ms                20ms       0%        101 / 101  17ms / 69ms

ae-3-3.ebr1.London1.Level3.net                      4.69.141.189                                  12     22ms                19ms       0%        101 / 101  15ms / 54ms

ae-58-113.csw1.London1.Level3.net                   4.69.153.122                                  13     18ms                18ms       0%        101 / 101  17ms / 31ms

ae-118-3504.edge3.London1.Level3.net                4.69.166.142                                  14     18ms                20ms       0%        101 / 101  17ms / 40ms

* Unknown Host *                                    4.68.70.78                                    15     23ms                           100%      0 / 100

ge-3-0-0.mpr1.lhr2.uk.above.net                     64.125.28.126                                 16     18ms                18ms       0%        100 / 100  17ms / 37ms

so-0-1-0.mpr1.dca2.us.above.net                     64.125.27.57                                  17     91ms                91ms       0%        100 / 100  90ms / 103ms

xe-0-3-0.cr1.dca2.us.above.net                      64.125.29.17                                  18     109ms               95ms       0%        100 / 100  92ms / 135ms

xe-3-2-0.er1.iad10.us.above.net                     64.125.29.209                                 19     117ms               95ms       0%        100 / 100  91ms / 146ms

64.125.199.186.t00673-01.above.net                  64.125.199.186                                20     91ms                91ms       0%        100 / 100  90ms / 94ms

* Unknown Host *                                    159.153.93.2                                  21     91ms                           100%      0 / 100

* Unknown Host *                                    159.153.225.30                                22     94ms                100ms      0%        100 / 100  93ms / 262ms

meav5-pub.pt.iad.ea.com                             159.153.226.105                               23     91ms                91ms       0%        100 / 100  90ms / 110ms

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Aspiring Expert
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Message 14 of 64

Re: Still bad lag in Fifa 14 - response from EA

They say the same to me everytime I contact them

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Aspiring Expert
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Message 15 of 64

Re: Still bad lag in Fifa 14 - response from EA

Here is my latest trace route, notice the 1% packet loss, just got off the phone with EA and the lady said the only troubleshooting left that I could try is playing at someone else's house who doesn't have the problem to see if I can play normally on my gamertag there and then told me about the paket loss which is occuring and said 0% and 100% are normal and any number between that is worrying and told me that I am getting that and EA have no authority or say in that type of issue and that I must contact BT. SO can a mod or someone please help me I am begging you before I lose my mind... Here is the traceroute...http://gyazo.com/4015eeaac05e03defe31739e2fae6a44. I get 1% loss on a BT IP address.

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Distinguished Sage
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Message 16 of 64

Re: Still bad lag in Fifa 14 - response from EA

just a thought try this link and opt out of CGNAT http://btsupport.custhelp.com/app/answers/detail/a_id/44044/c/6433
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Aspiring Expert
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Message 17 of 64

Re: Still bad lag in Fifa 14 - response from EA

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Distinguished Sage
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Message 18 of 64

Re: Still bad lag in Fifa 14 - response from EA

ok worth a try
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Distinguished Sage
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Message 19 of 64

Re: Still bad lag in Fifa 14 - response from EA

I would be more inclined to look at this picture, and see if you are on CG-NAT, as that will have a bad impact on P2P games.

http://forumhelp.dyndns.info/networking/cgnat.jpg

 

If its not your public IP showing in that box, then you are on CG-NAT.

 

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Message 20 of 64

Re: Still bad lag in Fifa 14 - response from EA

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