cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Sage
Distinguished Sage
1,137 Views
Message 21 of 64

Re: Still bad lag in Fifa 14 - response from EA


@mohammedmumtaz wrote:

Hi Keith,

 

Mine says this....http://gyazo.com/c520539e3d3ed44719092132e81b6102


Yours is fine, as it matches your public IP address, but its always worth others checking, if they have routing issues.

You can check your public IP address at the free website http://www.whatismyip.com/

 

0 Ratings
Highlighted
Aspiring Expert
1,135 Views
Message 22 of 64

Re: Still bad lag in Fifa 14 - response from EA

I want someone at BT to look at my trace route, the packet loss is concerning, I wish my traffic could be rerouted or something 😞 Me and so many others have suffered for years

0 Ratings
Highlighted
Expert
1,073 Views
Message 23 of 64

Re: Still bad lag in Fifa 14 - response from EA

Just received another response from EA....

seems like they are escalating it and are also in contact with BT (hmmm I doubt it!) - I dont get disconnections (dont know why they mention that / P2P i know about and i play against people who i know have a good connection so this rules this out!)

"Thank you for contacting EA Support and informing us of your issue. I do apologize for the experiences you have had in the game that has affected your gameplay and the length of time you have been waiting for a response. My name is Daryl and I am a Specialist here at EA.

When playing online matches in FIFA, you are playing Peer to Peer rather than playing on our own servers. This can mean that even if you have the best possible connectivity yourself, disconnections can occur, simply because your opponent may not. If your opponent loses connection, (especially if the opponent is hosting the match) it can cause a loss of connection for yourself, thus nullifying the results before they can be recorded on our systems.

If there is a significant difference between your download and upload speeds it may be worth contacting your Internet Service Provider regarding this. I understand your frustration as you have been back and forth between BT and ourselves. Ultimately the end goal is to have you playing without these connection issues however as I mentioned above sometimes it depends on the user you are also connecting to. For now I will be escalating your case to our studio team to see if there is any further information they can provide on your issue. If they are unable to find anything further I am sorry to say but we would have to direct you back to BT again.

Please accept my apologies for any inconvenience caused, if there is anything further we can assist with, please do let us know and we will endeavor to assist you to the best of our abilities."

0 Ratings
Highlighted
Aspiring Expert
1,067 Views
Message 24 of 64

Re: Still bad lag in Fifa 14 - response from EA

I remember speaking to the specialist team months ago. I got told to wait for a reply from them and I was waiting for over a month. I emailed EA again and they said I was misguided and given wrong info. I was supposed to have been told straightaway it was a BT issue, they offered me a free EA game for the trouble. I emailed the CEO of EA a couple of days ago and got a reply from a member of his staff (I'm assuming) a few hours later from executive customer relations. In contact with her now. She at the moment has asked about which fifa(s) I get problems with, I said 14 and 13. I'm amazed you said you were told that EA were talking to BT, I was told they couldn't do that, what a joke.
0 Ratings
Highlighted
Expert
1,060 Views
Message 25 of 64

Re: Still bad lag in Fifa 14 - response from EA

I really dont believe them please tell them about my problems too and I have issue with Fifa 13 and Fifa 14 on the PS3 - in ultiamate team, seasons and online friendlies.

0 Ratings
Highlighted
Expert
1,050 Views
Message 26 of 64

Re: Still bad lag in Fifa 14 - response from EA

I had months ago someone senior from BT phone me to discuss the issues - he was very polite and seemed to think that they were looking at some kind of gaming profile which would help with online gaming......

Never heard anything more of this since......

0 Ratings
Highlighted
Aspiring Expert
1,048 Views
Message 27 of 64

Re: Still bad lag in Fifa 14 - response from EA

No doubt we would have to pay extra for it *sigh*. I have already told the executive customer relations lady many people suffer from this across all ISP's. Anyone got the Xbox One and know if the issue still persists?

0 Ratings
Highlighted
Aspiring Expert
1,022 Views
Message 28 of 64

Re: Still bad lag in Fifa 14 - response from EA

I linked the EA representative to this forum (mainly because it is the latest one) so use it to talk about the problem and how long you have had it etc. I guess!

0 Ratings
Highlighted
Expert
996 Views
Message 29 of 64

Re: Still bad lag in Fifa 14 - response from EA

one thing ive noticed in the latest tracert is that they dont go through above.net anymore and is routed through paris?

 

* Unknown Host *                                        217.32.144.94     3      7ms
* Unknown Host *                                        213.120.181.42    4      12ms
* Unknown Host *                                        217.41.169.173    5      17ms
* Unknown Host *                                        217.41.169.107    6      16ms
acc1-xe-1-3-0.sf.21cn-ipp.bt.net                        109.159.251.75    7      15ms
core1-te0-0-0-7.ealing.ukcore.bt.net                    109.159.251.31    8      19ms
transit2-xe2-0-0.ealing.ukcore.bt.net                   62.6.200.170      9      16ms
t2c4-xe-10-1-0-0.uk-eal.eu.bt.net                       166.49.168.37     10     16ms
xe-4-0-0.edge4.London2.Level3.net                       212.187.201.125   11     16ms
ae-0-11.edge3.London2.Level3.net                        4.69.200.125      12     20ms
ae-3-3.ebr1.Paris1.Level3.net                           4.69.141.86       13     98ms
ae-71-71.csw2.Paris1.Level3.net                         4.69.161.82       14     108ms
ae-72-72.ebr2.Paris1.Level3.net                         4.69.161.97       15     99ms
ae-43-43.ebr2.Washington1.Level3.net                    4.69.137.58       16     96ms
ae-92-92.csw4.Washington1.Level3.net                    4.69.134.158      17     107ms
ae-4-90.edge3.Washington1.Level3.net                    4.69.149.209      18     108ms
EA-INC.edge3.Washington1.Level3.net                     4.59.144.74       19     106ms
* Unknown Host *                                        159.153.93.2      20     115ms
* Unknown Host *                                        159.153.225.30    21     100ms
meav5-pub.pt.iad.ea.com                                 159.153.226.105   22     102ms

 

I had 2 games tonight 1 was smooth and fun the other was laggy and **bleep** (the other guy was in england and said was fine for him!)

0 Ratings
Highlighted
Aspiring Expert
991 Views
Message 30 of 64

Re: Still bad lag in Fifa 14 - response from EA

I think it has always gone through Paris

0 Ratings