Still getting slow speeds after 4 weeks

[bonehead752757]

I have been having problems with download speeds being very slow. When I first signed up with BT I was getting good speeds of approx 7 meg, but after 3 weeks it dropped to between .5 and 1 meg.

An engineer could see that my line was capable of adslmax and that my router was connected at full speed, but I was only getting slow download speeds

 He advised that a specialist diagnostic team would investigate and fix the problem with 48hrs because there was a problem within the software side of things at BT, like account set-up.

3 weeks later and the problem still hasn’t been fixed, but support keep phoning to say that they have fixed it and cant understand why I am only getting slow speeds of 1 meg at the most.

 Here is the lastest results from speedtest.net

Any help would be appreciated

[hamish72]

ddo aa speed test here Go to       http://speedtester.bt.com/
and post results

this will show your profile which is the important bit and amore clear pic of stats  I cant make out the attenuation

[Pete31]

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@hamish72 wrote:

... and amore clear pic of stats  I cant make out the attenuation

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Look in the user gallery here

Attenuation down/up 9 db / 7db

Should be capable of good results, I would expect.

[hamish72]

Yes it should so do the BT speed test to see your profile as that shows the through put you should get 

[imjolly]

you have an 8mb connection - 8128 is as high as you can get with adslmax.  need the btspeedtester results but I expect your ip profile to be down significantly lower than it should be - should be 7150

as long as it is not 135 then it should be ok but it may be stuck if 135

[bonehead752757]

Hi

Here are the results from BTSpeedtester. As you can see my IP Profile is 7150 which is good, but my download speeds are still rubbish.

Thanks

[hamish72]

 Contact the mods at
forum.moderation.team@bt.com

and give link to this topic  along with account and phone numbers




and give link to this topic