cancel
Showing results for 
Search instead for 
Did you mean: 
bonehead752757
Aspiring Contributor
443 Views
Message 1 of 7

Still getting slow speeds after 4 weeks

I have been having problems with download speeds being very slow. When I first signed up with BT I was getting good speeds of approx 7 meg, but after 3 weeks it dropped to between .5 and 1 meg.

An engineer could see that my line was capable of adslmax and that my router was connected at full speed, but I was only getting slow download speeds

 He advised that a specialist diagnostic team would investigate and fix the problem with 48hrs because there was a problem within the software side of things at BT, like account set-up.

3 weeks later and the problem still hasn’t been fixed, but support keep phoning to say that they have fixed it and cant understand why I am only getting slow speeds of 1 meg at the most.

 Here is the lastest results from speedtest.net

 

 

snapshot.jpg

 

Any help would be appreciated

0 Ratings
6 REPLIES 6
hamish72
Recognised Expert
435 Views
Message 2 of 7

Re: Still getting slow speeds after 4 weeks

ddo aa speed test here Go to       http://speedtester.bt.com/
and post results

 

this will show your profile which is the important bit and amore clear pic of stats  I cant make out the attenuation

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





0 Ratings
Pete31
Contributor
422 Views
Message 3 of 7

Re: Still getting slow speeds after 4 weeks

 


@hamish72 wrote:

 

 

... and amore clear pic of stats  I cant make out the attenuation


Look in the user gallery here

 

Attenuation down/up 9 db / 7db

Should be capable of good results, I would expect.

0 Ratings
hamish72
Recognised Expert
415 Views
Message 4 of 7

Re: Still getting slow speeds after 4 weeks

Yes it should so do the BT speed test to see your profile as that shows the through put you should get 

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





0 Ratings
Distinguished Sage
Distinguished Sage
413 Views
Message 5 of 7

Re: Still getting slow speeds after 4 weeks

you have an 8mb connection - 8128 is as high as you can get with adslmax.  need the btspeedtester results but I expect your ip profile to be down significantly lower than it should be - should be 7150

 

as long as it is not 135 then it should be ok but it may be stuck if 135



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
bonehead752757
Aspiring Contributor
386 Views
Message 6 of 7

Re: Still getting slow speeds after 4 weeks

Hi

Here are the results from BTSpeedtester. As you can see my IP Profile is 7150 which is good, but my download speeds are still rubbish.

 

bt test result.jpg

 

Thanks

0 Ratings
hamish72
Recognised Expert
382 Views
Message 7 of 7

Re: Still getting slow speeds after 4 weeks

 Contact the mods at
forum.moderation.team@bt.com

and give link to this topic  along with account and phone numbers




and give link to this topic

**************************************************
If any post helps tick the star box on the left
**************************************************
Just cause Im paranoid dont mean they are not out to get me





0 Ratings