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haighy29
Aspiring Contributor
1,587 Views
Message 21 of 28

Re: Still have not recieved a BT Smart Hub

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Forgot to add that I received a letter from bt saying they were sorry my smart hub wasn't working and to return it to them? I'm thinking that because this is actioned that it's stopping another one being sent? Don't know really but I want my £50 back plus the £7.95 for non delivery
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Montala
Aspiring Expert
1,566 Views
Message 22 of 28

Re: Still have not recieved a BT Smart Hub

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Having read the latest reviews in PC Pro and Computer Shopper about how good the new BT Smart Hub is; even though I already have  HH 5, I decided to 'bite the bullet' and order one.

 

This I did yesterday morning, and it was delivered to me (by Royal Mail) this morning, so no complaints there.

 

I set it up this afternoon, and so far, so good!

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Dean235
Aspiring Expert
1,532 Views
Message 23 of 28

Re: Still have not recieved a BT Smart Hub

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Thank you, hopefully I can find out what's going on and get anything sorted!

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wendy1971
Beginner
1,509 Views
Message 24 of 28

Re: Still have not recieved a BT Smart Hub

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i ordered mine on 23rd june and still havent recieved it yet either, i have phoned bt and they have told me that they will send it as soon as they sort out all the problems they have been having with the demand for them but they have still been charging me

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Dean235
Aspiring Expert
1,495 Views
Message 25 of 28

Re: Still have not recieved a BT Smart Hub

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Thanks a lot to the mods, issue has now been sorted and resolved!

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KeithR
Beginner
1,464 Views
Message 26 of 28

Re: Still have not recieved a BT Smart Hub

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I actually have been sent two! One is still in the packaging. BT are supposed to be sending a bag to return it and that was about a month ago.

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haighy29
Aspiring Contributor
1,454 Views
Message 27 of 28

Re: Still have not recieved a BT Smart Hub

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Contacted the mods and apparently have one for delivery tomorrow although the app says the order is still awaiting dispatch! That's the 5th one now that's been ordered. Watch this space and hopefully someone will explain why?
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Dean235
Aspiring Expert
1,407 Views
Message 28 of 28

Re: Still have not recieved a BT Smart Hub

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I think it may be 'stuck' but I have already received my hub. Again, great customer service again from the mods!

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