Okay so i have b een on here asking for help for the last few weeks and even though you all have been very helpful it's still not solved, now the noise wont drop its high the engineer has been out 3 times and they say the line is fine but the hub says different it not resets its self because of the countless FEC's and HEC's its having to correct, in the 100 millions, 10 years of decent service and lately its become the worst service ever, even though BT has said the engineer will check the exchange i dont think anyone has been their, im sick of this my connection speed has never suffered as bad as it has lately, it even dropped to 5mb connection when i used to get a steady 8128kbs, my line has automatically turned off fast path because its obviously unstable, but it only seems to happen every 9 hours or so were the noise rises errors shoot off the charts, and the noise then drops to 1,2db.....the last engineer saw the stats and was gob smacked didn't know what to say he just ended up leaving saying not much more i can do, i have requested help of the mods 3 times now and no response in the past 2-3 weeks.
So im at my wits end i really am
here are the stats the hub reset itself yet again didn't have that problem before i was on fast path now its switched back to interleveled without even me asking it to be, noise is double what its ment to be no errors as of yet but leave it on for 7-9 hours they shoot from 10k FEC/HEC to 117 million + on both
im sorry if i seem abit angry, im am really fustrated at the fact that nothing seems to be working. Quiet line test is silent, no noise so why is the bt hub saying there is alot of noise ?
Why are the bt engineers baffled and why cant they seem to check the exchange ?
i am unable to play any games till this is fixed never had any problem with playing any of my online games till the last few months
ill have to try it in the test socket but i doubt i can keep it in their but apart from test sockets i've already done everything else
I am sorry you are still having problems. I have had a look through our email inbox but cant see anything there from you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Once the email is sent you will get a confirmation with a unique reference number in it so you know its been received by us. I'll keep an eye out for your mail.
Thank's i will do, i have done it twice might of been on my other profile, ziekasakura but it was a facebook login that now no longer works :(, but ill use the link now and drop an email
I cant see anything in our inbox from the email address you registered with. If you were sent a unique email reference number could you PM me with it please? If you haven't got a reference just PM me your enquiry and I'll take things from there.
You can check how to PM using the Top tips in my signature if you dont already know how.