i found a reply in the email inbox, my dad had put it to one side in a seperate folder and forgot to tell me i will PM the incident number,
Just posting my hub stats after a day i unplugged the Sky HD+ Box line to the phone, in aid to narrow it down but i also changed network adapter at same time so i don't know what could effect it if either could.
but here they are atm on the link above are the stats previous to unplugging the sky box (its in a large front room, and the box is on the other side of it to the hub)
Sync speed should be higher, but i'm guessing due to the unstability of my line its dropped ?
Also my IP Profile has dropped and it hasn't even managed to reach the profile it should be at yet which is also fustrating.
Just another thing to mention i also mentioned the phone line from the sky box etc and even the engineer looked at the filter and said it was fine (new filter from hub 3) it is is the sky box phone line why hasn't the engineer mentioned this ?
again thank you for putting up with my fustration at this matter.
99.99999999% you have a bad connection on your line, unfortunatly BT's test equipment is not good enough to detect this, so the engineer will tell you that your line is good. I'm in the same boat as you and it's very frustating when you know what is causing the fault. I've now been waiting a year to get mine fixed, but hopefully they will swap your whole line and that might fix it.
if it is a HH2 or HH3 routerstats does not work
Just caught it in the act, did a quiet line test, and im hearing a very very quiet hiss almost unoticeable, but when i pick up the cordless one taking into account the hum you get i can hear the noise clearly
This is the stats now as its happening and the FEC's Down are at least 10k per second and all speed and everything has dropped 😞