cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Normal12
Beginner
145 Views
Message 1 of 3

Still no refund

After an endless and ridiculous amount of calls to BT, regarding an incorrect charge (BT's error), and finally receiving a refund confirmation email and text on the 1st October, i am still waiting for the refund to actually be given.  Also still waiting for a reply to the last e-mail that i sent to Customer Services.  Do BT confirmations actually mean anything ?  Who else can i contact to get this issue finally resolved ?Sadly, BT never improves the service they give to customers.  Thank you.

0 Ratings
2 REPLIES 2
john46
Distinguished Sage
131 Views
Message 2 of 3

Re: Still no refund

Moderator help requested
0 Ratings
NeilO
Moderator
Moderator
129 Views
Message 3 of 3

Re: Still no refund

Hi Normal12,

 

Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings