I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.
As I got told today from the billing team. If BT cocked up the connection you can cancel and get refunded minus what you have used.
Just wanted to give a bit of an update on my problem as some new information has come to light since my original post however, I have still not had my broadband activated.
An engineer ended up coming out to my house last week with the intention of sorting the problem out however, when he arrived he realised that I can't actually get BT Infinity at all for the time being. The reason being that my phoneline actually goes directly to the exchange rather than to a cabinet.
It seems that the information BT have on my property regarding my phoneline is incorrect. if I enter my landline phone number into the broadband availability checker it says I'm connected to a cabinet rather than directly to the exchange. Obviosuly, this is not the case.
I have now accepted the fact that I can't get BT Infinity and I'm prepared to go with the standard broadband which I should be able to get on a direct to exchange line. However, this has obviously caused a massive amount of confusion for the customer service reps I've spoken to over the phone. According to them, they still have it down on their system that there is a fault on the line which is being worked on. The engineer assured me that the line is perfectly fine it just isn't setup the way it is reported to be.
Each time I speak to them they give me another date when they say they will contact me with an update. I just seem to be going round in circles with it. I know now that the 'fault' will never be fixed as there isn't one but I can't seem to get them to understand that.
Is there someone in the UK I could speak to in order to get this resolved please?
If you contacted the moderators as was previously requested, just re-contact them using the link or by replying to any emails they sent you.