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Rahzel88
Beginner
938 Views
Message 1 of 8

Strange WWW & Games connection issues.

Hello, I have problems with my broadband, I have serious difficulities entering or login on some web pages including barclays, argos, ebay, overclockers, ubisoft [BT] and many more... The funny part is quite a lot of others are perfectly fine... My problem also affects online games like LoL, which is unplayabale beacuse of frequent lag. 

This occurs on all my devices both wired and wireless (PC, laptop, tablet and few smartphones). I've been calling BT callcentre few times already, and even managed to get a HH5 replacement,Smiley Very Happy but still got that darn problem...Smiley Sad I have even changed the ADSL filter and RJ11 cable but with no results... Please i beg for help or I'll go nuts, Thank you. 

 

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7 REPLIES 7
rarmitage124
Recognised Expert
920 Views
Message 2 of 8

Re: Strange WWW & Games connection issues.

Try a quite line test
Dial 17070. You will reach BT's line test facility.(Try and use the test socket for the best results)
Choose option 2 from the menu presented - "Quiet Line Test".
There should be no noise. If their is you should report to BT

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Strange WWW & Games connection issues.

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

As you have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Strange WWW & Games connection issues.

Do you have parental controls active?


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Rahzel88
Beginner
900 Views
Message 5 of 8

Re: Strange WWW & Games connection issues.

thank you for all your feedback,

 

I rang 17070 - no noise, 

 

 

http://i57.tinypic.com/10xszg4.jpg

 

http://i62.tinypic.com/aa9nyd.jpg

 

http://i60.tinypic.com/20gfqcj.jpg

 

Speed is not the problem, I've ran dozens of different spped tests and tehy all look fine.

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Rahzel88
Beginner
886 Views
Message 6 of 8

Re: Strange WWW & Games connection issues.

I'm sending my logs, they dont look alrgith to me...

 

Spoiler
21:53:15, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:53:15, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:53:15, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:53:15, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:53:13, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:53:12, 20 May. (34375.820000) Firewall level changed from 'Disabled' to 'Default' via GUI
21:53:10, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:53:10, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:49268-​>[157.55.239.245]:443 on ppp3)
21:53:10, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [64.34.191.24]:80-​>[109.159.4.252]:65313 on ppp3)
21:53:09, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:53:07, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:53:06, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:53:02, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [64.34.191.24]:80-​>[109.159.4.252]:65313 on ppp3)
21:52:58, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:52:58, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [64.34.191.24]:80-​>[109.159.4.252]:65313 on ppp3)
21:52:58, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:52:55, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [64.34.191.24]:80-​>[109.159.4.252]:65313 on ppp3)
21:52:54, 20 May. BLOCKED 3 more packets (because of ICMP replay)
21:52:53, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.63-​>109.159.4.252 on ppp3)
21:52:53, 20 May. BLOCKED 3 more packets (because of ICMP replay)
21:52:52, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.63-​>109.159.4.252 on ppp3)
21:52:52, 20 May. BLOCKED 3 more packets (because of ICMP replay)
21:52:52, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:52:51, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.107-​>109.159.4.252 on ppp3)
21:52:51, 20 May. BLOCKED 2 more packets (because of ICMP replay)
21:52:51, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:52:50, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.63-​>109.159.4.252 on ppp3)
21:52:50, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:52:50, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:52:49, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.32.144.46-​>109.159.4.252 on ppp3)
21:52:46, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:52:45, 20 May. (34349.060000) Firewall level changed from 'Default' to 'Disabled' via GUI
21:52:44, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:52:43, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:52:14, 20 May. (34318.220000) Lease for IP 192.168.1.65 expired. MAC: 36:cc:20:21:b0:93, host name: Jakub-​PC
21:52:11, 20 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090-​>[109.159.4.252]:22 on ppp3)
21:51:54, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64813-​>[46.236.9.33]:443 on ppp3)
21:51:53, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64813-​>[46.236.9.33]:443 on ppp3)
21:51:43, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:51:33, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.32.144.46-​>109.159.4.252 on ppp3)
21:51:33, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:51:32, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.32.144.46-​>109.159.4.252 on ppp3)
21:51:32, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:51:31, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.32.144.46-​>109.159.4.252 on ppp3)
21:51:31, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:51:30, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.32.144.46-​>109.159.4.252 on ppp3)
21:51:30, 20 May. BLOCKED 1 more packets (because of ICMP replay)
21:51:29, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.32.144.46-​>109.159.4.252 on ppp3)
21:51:01, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:65100-​>[46.19.168.101]:443 on ppp3)
21:50:40, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.63-​>109.159.4.252 on ppp3)
21:49:17, 20 May. IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [216.58.210.78]:443-​>[109.159.4.252]:65036 on ppp3)
21:49:03, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.107-​>109.159.4.252 on ppp3)
21:48:33, 20 May. (34096.680000) Admin login successful by 192.168.1.64 on HTTP
21:48:17, 20 May. (34081.520000) New GUI session from IP 192.168.1.64
21:48:05, 20 May. IN: BLOCK [16] Remote administration (TCP [193.104.41.137]:55762-​>[109.159.4.252]:22 on ppp3)
21:47:43, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64997-​>[92.242.132.15]:80 on ppp3)
21:47:09, 20 May. (34012.890000) Lease for IP 192.168.1.66 renewed by host android-​5ee8d48d4918a60a (MAC 84:7a:88:5f:cf:1b). Lease duration: 1440 min
21:47:09, 20 May. (34012.890000) Device connected: Hostname: android-​5ee8d48d4918a60a IP: 192.168.1.66 MAC: 84:7a:88:5f:cf:1b Lease time: 1440 min. Link rate: 72.2 Mbps
21:47:09, 20 May. (34012.800000) Lease requested
21:46:54, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:61112-​>[46.236.9.33]:443 on ppp3)
21:46:53, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:64813-​>[46.236.9.33]:443 on ppp3)
21:46:51, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:61112-​>[46.236.9.33]:443 on ppp3)
21:46:50, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:61112-​>[46.236.9.33]:443 on ppp3)
21:46:46, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:46:46, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
21:46:44, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:46:25, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:45:20, 20 May. (33904.540000) Lease for IP 192.168.1.65 expired. MAC: 36:cc:20:21:b0:93, host name: Jakub-​PC
21:45:18, 20 May. IN: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:45:18, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
21:45:16, 20 May. IN: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:45:16, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
21:45:15, 20 May. IN: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:44:42, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
21:44:42, 20 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 109.159.4.252-​>31.13.90.1 on ppp3)
21:44:41, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:44:41, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
21:44:39, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [31.13.90.1]:443-​>[109.159.4.252]:51724 on ppp3)
21:43:21, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [217.163.21.34]:80-​>[109.159.4.252]:62234 on ppp3)
21:43:16, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.107-​>109.159.4.252 on ppp3)
21:43:10, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:63736-​>[204.154.111.224]:80 on ppp3)
21:43:07, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:61122-​>[46.19.168.101]:443 on ppp3)
21:42:45, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [107.152.105.135]:80-​>[109.159.4.252]:62476 on ppp3)
21:42:37, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [94.228.133.235]:80-​>[109.159.4.252]:62432 on ppp3)
21:42:34, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.63-​>109.159.4.252 on ppp3)
21:42:29, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [94.228.133.235]:80-​>[109.159.4.252]:62432 on ppp3)
21:42:28, 20 May. BLOCKED 1 more packets (because of First packet is Invalid)
21:42:27, 20 May. OUT: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:62090-​>[193.0.160.207]:80 on ppp3)
21:42:27, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:62090-​>[193.0.160.207]:80 on ppp3)
21:42:27, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:42:23, 20 May. IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [94.228.133.235]:80-​>[109.159.4.252]:62432 on ppp3)
21:42:15, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.107-​>109.159.4.252 on ppp3)
21:41:50, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:61112-​>[46.236.9.33]:443 on ppp3)
21:41:17, 20 May. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.64]:60825-​>[74.117.207.64]:443 on ppp3)
21:40:40, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 213.120.181.214-​>109.159.4.252 on ppp3)
21:40:07, 20 May. IN: BLOCK [7] ICMP replay (ICMP type 11 code 0 217.41.169.107-​>109.159.4.252 on ppp3)
21:39:50, 20 May. IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [216.58.210.35]:443-​>[109.159.4.252]:60600 on ppp3)
21:39:49, 20 May. IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [74.125.195.95]:443-​>[109.159.4.252]:60560 on ppp3)
21:39:47, 20 May. IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [74.125.136.94]:443-​>[109.159.4.252]:60550 on ppp3)
21:39:46, 20 May. BLOCKED 1 more packets (because of Packet invalid in connection)
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gg30340
Distinguished Sage
Distinguished Sage
878 Views
Message 7 of 8

Re: Strange WWW & Games connection issues.

Is the problem the same on all your devices. ie you can not log on to the same websites regardless of which device you are using.

 

Is it exactly the same problem regardless if on a wired or wireless device?

 

Are the sites you are using HTTPS sites?

 

Are you ever able to log onto the sites?

 

You have not answered "Do you have parental controls active? " or have you ever had them active?

0 Ratings
Rahzel88
Beginner
847 Views
Message 8 of 8

Re: Strange WWW & Games connection issues.

1. Yes, but some sites work better on my smarthpone, others on PC( depending of which browser I'm using aswell).

2. Same problem both Wifi and wired.

3. Ive got problem both http/https.

4. Sometimes I do but it can take a while.

5. I don't have and never had parental controls

 

Can it be related with all of that G.INP problems?

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