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keithn
Contributor
1,081 Views
Message 1 of 4

Strange phone call

've been with BT Sport for two years - since the start - and have had no problems so far. We also have phone and broadband. And I received an email which said I do not need to do anything and will get the Champions League when it starts. I've just received a strange call from a hesistant chap who said he was from BT (the number was 0800 4080066) and that I had to renew my contract from 1 August, but he then said he was getting messages on his computer to say he could not do it and that I had to ring the 'customer options' teams on 01324 452504 to re-activate my account. He also said that the HD channels will now be an extra £4 a month. This all sounded like a scam to me. And when I googled the number there was a reference that it would cost £1 a minute and the first thing they do is put you on hold. Has anyone had similar calls?

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john46
Distinguished Sage
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Message 2 of 4

Re: Strange phone call

customer options number is 0800 800 030
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Telecom89
Recognised Expert
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Message 3 of 4

Re: Strange phone call


@keithn wrote:
've been with BT Sport for two years - since the start - and have had no problems so far. We also have phone and broadband. And I received an email which said I do not need to do anything and will get the Champions League when it starts. I've just received a strange call from a hesistant chap who said he was from BT (the number was 0800 4080066) and that I had to renew my contract from 1 August, but he then said he was getting messages on his computer to say he could not do it and that I had to ring the 'customer options' teams on 01324 452504 to re-activate my account. He also said that the HD channels will now be an extra £4 a month. This all sounded like a scam to me. And when I googled the number there was a reference that it would cost £1 a minute and the first thing they do is put you on hold. Has anyone had similar calls?


01324 is the dialling code for Falkirk. Bizarre.

 

I too saw the website with the person claiming that they had been charged £45 for a 45 minute call. I can only assume that they were possibly dialiing this number from a mobile!

 

The HD pack has increased from £3 to £4 btw.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Strange phone call

The number you have refered to is a BT number that is indeed based in Falkirk but it is not generally a number given out to customers.

 

There are a few threads about the number on the forum if you do a search.

 

This is just one

 

https://community.bt.com/t5/Email/Transfer-BT-email-accounts-to-new-broadband-account/m-p/1378609/hi...

 

I think the reason that the caller that was charged £45 when he called it was because he was connected by an operator and by doing that it resulted in the apparently excessive charge.

 

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