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Aspiring Contributor
Message 1 of 4

Stuck IP Profile for a friend

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  I'm posting this to help a friend with a stuck IP Profile, I believe it's been stuck since last year and maybe actually a year or more at 2 Mbps. On one of my previous discussions with a mod through this forum, I mentioned posting my friends info using my account to help them resolve the issue and was told it was OK ( my last post was last year). I believe he has phoned BT support in the distant past and been told to "Turn off his HH and wait for several days before checking to see if that fixes the problem", I had explained that he needed to state that his profile was stuck, but as I wasn't present for the conversation can't say what was actually mentioned.


Here's the numbers when I was their the other night. The reason for the short connection time is local power cuts, not a dropped line.



1. Best Effort Test:  -provides background information.

Download  Speed
1.9 Mbps
0 Mbps 2 Mbps
Max Achievable Speed

 Download speed achieved during the test was - 1.9 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps



Line state:  Connected  
Connection time:  4 days, 01:58:37  
Downstream:  8,128 Kbps  
Upstream:  448 Kbps  


  ADSL settings

VPI/VCI:  0/38  
Type:  PPPoA  
Modulation:  G.992.1 Annex A  
Latency type:  Fast  
Noise margin (Down/Up):  11.5 dB / 25.0 dB  
Line attenuation (Down/Up):  8.0 dB / 6.0 dB  
Output power (Down/Up):  15.8 dBm / 11.8 dBm  
FEC Events (Down/Up):  0 / 0  
CRC Events (Down/Up):  114 / 1 





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Distinguished Sage
Message 2 of 4

Re: Stuck IP Profile for a friend

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Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone


mod contact.JPG

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Aspiring Contributor
Message 3 of 4

Re: Stuck IP Profile for a friend

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Message 4 of 4

Re: Stuck IP Profile for a friend

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Hi Azzmor,


I'll be able to take a look at your connection. Please send me in your details using the "Contact The Mods" link found in my profile.





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