Stuck IP Profile

[azzmor]

Hi

After a dropped connection in the night, my IP profile seems to have got stuck again. Looking in the forum pages it's just over 12 months since the last instance, so I can't moan too much, but 2 Mb is slow. Here's the numbers

Download speed achieved during the test was - 1.98 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

Line state: Connectedppp0_0 Connection time: 4 days, 21:17:41 Downstream: 7.938 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Fast Noise margin (Down/Up): 9.5 dB / 18.0 dB Line attenuation (Down/Up): 10.5 dB / 5.0 dB Output power (Down/Up): 15.9 dBm / 11.9 dBm FEC Events (Down/Up): 0 / 0 CRC Events (Down/Up): 8 / 1 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 2 / 0 Error Seconds (Local/Remote): 8 / 1

Regards

Azzmor

[john46]

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help

The forum mods normally reply within3/5 working days after you have contacted them
They will contact you personally by email or phone  

[azzmor]

Thanks again John.

[john46]

no problem the mod team will most likely repost here in the morning now

[PaddyB · Accepted solution]

Hi Azzmor,

I'll be able to help you get your profile back up to where it should be.  Please send me in your details using the "Contact Us" link found in my profile.

Thanks

PaddyB