My broadband connection failed complely on 22/10/11, the Homehub3 showed a red light all day. The fault was reported and service was restored by next morning, however my download speed had dropped to 2000kbs. I have waited for more than 3 days, with the router permanently connected, but the IP profile rate has not been raised again. My router statistics show:
Connection information
Line state: Connected
Connection time: 3 days, 18:17:18
Downstream: 8,128 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 9.5 dB / 26.0 dB
Line attenuation (Down/Up): 15.0 dB / 8.0 dB
Output power (Down/Up): 19.9 dBm / 11.8 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 355 / 2
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 1233 / 0
Error Seconds (Local/Remote): 0 / 0
The Broadband speed tester shows:
Download speedachieved during the test was - 1831 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I have tried a silent line test which sounds OK.
It looks like the profile rate may be stuck, could you help please.
