cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
snowlucas
Aspiring Contributor
1,259 Views
Message 1 of 14

Stuck IP Profile

Hi,

 

I'm on infinty 1. I think my line has been stuck on an ip profile as the line stats suggest it could go faster. I'm no expert on these things but if someone could consider the following attachments and give some advice on if they suggest the ip profile is stuck that would be very helpful.

 

Status 
Device Information
Model NameBiPAC 8800NL R2
Host Namehome.gateway
System Up-Time3D 1H 6M 24S
Date/TimeMon Nov 13 15:07:14 2017
Software Version2.50a.d13
LAN IPv4 Address192.168.1.254
LAN IPv6 Addressfe80::6203:47ff:fe2e:d521/64
MAC Address60:03:47:2e:d5:21
DSL PHY and Driver VersionA2pvI042c.d26e
Wireless Driver Version7.14.43.21.cpe4.16L02A.0-kdb
WAN
B0 Traffic TypePTM
B0 Line Rate - Upstream (Kbps)6989
B0 Line Rate - Downstream (Kbps)35000

 

Tags (1)
0 Ratings
13 REPLIES 13
snowlucas
Aspiring Contributor
1,257 Views
Message 2 of 14

Re: Stuck IP Profile

xDSL
xDSL
ModeVDSL2
Traffic TypePTM
StatusUp
Link Power StateL0
 
 DownstreamUpstream
Line Coding (Trellis)OnOn
SNR Margin (dB)8.76.3
Attenuation (dB)22.40.0
Output Power (dBm)12.93.7
Attainable Rate (Kbps)410157162
 
Rate (Kbps)350006989
 
B (# of bytes in Mux Data Frame)73195
M (# of Mux Data Frames in an RS codeword)11
T (# of Mux Data Frames in an OH sub-frame)00
R (# of redundancy bytes in the RS codeword)610
S (# of data symbols over which the RS code word spans)0.06660.8894
L (# of bits transmitted in each data symbol)96101853
D (interleaver depth)82
I (interleaver block size in bytes)80206
N (RS codeword size)80206
Delay (msec)00
INP (DMT symbol)52.0046.00
 
OH Frames00
OH Frame Errors5687
RS Words23124271923539765
RS Correctable Errors1420032960
RS Uncorrectable Errors00
 
HEC Errors00
OCD Errors00
LCD Errors00
Total Cells36752772490
Data Cells6162372110
Bit Errors00
 
Total ES103
Total SES100
Total UAS6454
0 Ratings
snowlucas
Aspiring Contributor
1,253 Views
Message 3 of 14

Re: Stuck IP Profile

I realise its only been up for a few days but this has actually been going on for the last year with connections lasting over 30 days without reconnects. The only disconnects I have had have been down to me reseting the modem or power loss. The line is stable.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
1,251 Views
Message 4 of 14

Re: Stuck IP Profile

What do the stats show for max downstream rate and Snr margins. The information posted is insufficient to make a judgement although a downstream rate of exactly 350000 does hint at a banded profile.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
1,247 Views
Message 5 of 14

Re: Stuck IP Profile

Ignore previous post, you had only posted first stats when I posted. Yes, your line appears to be banded possibly due to your resetting of the modem and power cuts. It might take DLM a few weeks to relent, but you should get your speed back, don't be tempted to reset the modem.

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
1,220 Views
Message 6 of 14

Re: Stuck IP Profile

as @licquorice says the connection speed will move nearer attainable but it needs a stable connection and patience waiting for DLM to see line stable



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
snowlucas
Aspiring Contributor
1,204 Views
Message 7 of 14

Re: Stuck IP Profile

Thanks for your replys.

 

I've been stuck on that profile for periods of months without change and without disconnection. It never changes and is most definately stuck. When I talk about resetting the modem I'm talking about a period in February where I changed routers to a Billion product. The most recent connection (3 days) was from when I put the Billion in bridge mode and used another router for better wifi range. The only other disconnections in that period would have been the occasional power cut which the DLM should (may) have ignored in my understanding. Not that I remember any specifcally but they are inevitable over that sort of period.

 

Anyway I'm fairly confident this is stuck as I know the line has been stable yet the profile has never changed. The SNR margin and attainable rate have always been in and around the numbers posted since I've been looking (February 17).

0 Ratings
snowlucas
Aspiring Contributor
1,195 Views
Message 8 of 14

Re: Stuck IP Profile

Screen Shot 2017-03-01 at 15.56.33.jpgScreen Shot 2017-03-01 at 15.58.11.jpg

0 Ratings
snowlucas
Aspiring Contributor
1,193 Views
Message 9 of 14

Re: Stuck IP Profile

Those are from when I swapped to the Billion in March. Has been like this since.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
1,184 Views
Message 10 of 14

Re: Stuck IP Profile

Unfortunately it is not unknown for DLM to refuse to release banding and get stuck. However, the catch22 is that a DLM reset on Infinity can only be performed by an Openreach engineer when (s)he clears a fault. If there is no fault found, a DLM reset cannot be performed. ISPs cannot perform DLM resets on Infinity.

0 Ratings