My broadband connection failed complely on 22/10/11, the Homehub3 showed a red light all day. The fault was reported and service was restored by next morning, however my download speed had dropped to 2000kbs. I have waited for more than 3 days, with the router permanently connected, but the IP profile rate has not been raised again. My router statistics show:
Line state: Connected
Connection time: 3 days, 18:17:18
Downstream: 8,128 Kbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 9.5 dB / 26.0 dB
Line attenuation (Down/Up): 15.0 dB / 8.0 dB
Output power (Down/Up): 19.9 dBm / 11.8 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 355 / 2
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 1233 / 0
Error Seconds (Local/Remote): 0 / 0
The Broadband speed tester shows:
Download speedachieved during the test was - 1831 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I have tried a silent line test which sounds OK.
It looks like the profile rate may be stuck, could you help please.
Solved! Go to Solution.
Contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 , you've been connected for 3 days now, and your profile still haven't lifted itself. The mods will manually reset it. They are based in Northern Ireland, and will take around 3 days to get back to you.