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azzmor
Aspiring Contributor
186 Views
Message 1 of 4

Stuck IP profile, again

Hi again

 after 4 months of consistent broadband speed since my IP profile was stuck at 2 Mbps, it seems to have got stuck again. Here's the data

 

Download speed achieved during the test was - 1.85 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)

IP Profile for your line is - 2 Mbps

 

 

Line state:Connected
Connection time:4 days, 08:37:59
Downstream:7.938 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):9.4 dB / 17.0 dB
Line attenuation (Down/Up):10.7 dB / 5.0 dB
Output power (Down/Up):15.8 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 3
CRC Events (Down/Up):493 / 4
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):471 / 0
Error Seconds (Local/Remote):

523 / 7

 

 

 

Thanks

 

Azzmor

 

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3 REPLIES 3
Distinguished Sage
180 Views
Message 2 of 4

Re: Stuck IP profile, again

Hi

I am sorry to see you are having problems with your BT Service


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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azzmor
Aspiring Contributor
177 Views
Message 3 of 4

Re: Stuck IP profile, again

Thanks for the quick reply, I shall contact the mods, they resolved it quickly last time.

 

Thanks again

 

Azzmor

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Distinguished Sage
174 Views
Message 4 of 4

Re: Stuck IP profile, again

Glad to help any time 😉
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