Stuck IP profile, again

[azzmor]

Hi again

 after 4 months of consistent broadband speed since my IP profile was stuck at 2 Mbps, it seems to have got stuck again. Here's the data

Download speed achieved during the test was - 1.85 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)

IP Profile for your line is - 2 Mbps

Line state: Connected Connection time: 4 days, 08:37:59 Downstream: 7.938 Mbps Upstream: 448 Kbps

ADSL Settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Fast Noise margin (Down/Up): 9.4 dB / 17.0 dB Line attenuation (Down/Up): 10.7 dB / 5.0 dB Output power (Down/Up): 15.8 dBm / 11.9 dBm FEC Events (Down/Up): 0 / 3 CRC Events (Down/Up): 493 / 4 Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 HEC Events (Down/Up): 471 / 0 Error Seconds (Local/Remote): 523 / 7

Thanks

Azzmor

[john46]

Hi

I am sorry to see you are having problems with your BT Service

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved

This is a customer to customer self help forum the only BT presence here are the forum moderators

[azzmor]

Thanks for the quick reply, I shall contact the mods, they resolved it quickly last time.

Thanks again

Azzmor

[john46]

Glad to help any time 😉