cancel
Showing results for 
Search instead for 
Did you mean: 
azzmor
Aspiring Contributor
211 Views
Message 1 of 3

Stuck IP profile, yet again!

Hi

After a dropped connection in the night, my IP profile seems to have got stuck again. It had been up for about 10 days previous to this and that dropped connection was due to a problem in the area as noted from the BT system status web page, previous to that it had been up for about 30 days. Here's the numbers

 

Download speed achieved during the test was - 1.81
Mbps

For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM),
0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

 

Line state:Connected
Connection time:3 days, 10:26:12
Downstream:7.938 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):10.8 dB / 17.0 dB
Line attenuation (Down/Up):10.7 dB / 5.0 dB
Output power (Down/Up):15.8 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 15
CRC Events (Down/Up):42 / 20
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):38 / 9
Error Seconds (Local/Remote):17 / 2

 

 

Regards

 

Azzmor

0 Ratings
2 REPLIES 2
Distinguished Sage
200 Views
Message 2 of 3

Re: Stuck IP profile, yet again!

Hi

I am sorry to see you are having problems


I suggest you contact the forum mods they should be able to get your IP Profile reset  for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress


They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

0 Ratings
azzmor
Aspiring Contributor
186 Views
Message 3 of 3

Re: Stuck IP profile, yet again!

Thanks John, hopefully it'll be cleared in a few days as usual.

0 Ratings