Hi can any of the moderators help with this please I have had no joy with either BT or openreach "helplines" hopefully you can assist. My problem has been numerous disconnections due to faulty line bad weather and power cuts, my line is apparently OK now as per 2 BT engineers visits but my DSL /IP profile has remained at 2mgs and seems stuck. It used to show 7.5 Openreach have refused to help saying a proper reset must be requested by BT service personal. Any ideas? I have tried just leaving the router on and the other methods of direct to the test port already but no change. My BT router showed numerous disconnections 4-5 per day and I am now using a Draytek one that has had no problems. The line is ASDL Exchange type ie no green box and the computer is hard line not WiFi and I have no alternative for BB yet so the few Mgs difference makes a huge difference I used to get speeds of about 4.5 but this has remained at 1.8 for weeks now. Thanks hopefully for any reply Andy Wood.
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I'll be able to take a look at your connection and run a few checks on your line. Please can you send me in your details using the "Contact The Mods" link found in my profile?
your profile does not appear stuck but due to your connection speed of 2752kbps you have a correct profile of 2mb you need to get a stable connection to get noise margin down and speed up and then profile will improve
higher speed gets higher profile not the other way round
I have had stable connection for about 10days before BT told me to restart it but IP profile has remained at 2
I understood there was a Noise/ DSL reset method that can be done and was confirmed by openreach but can only be requested by BT.
Surely any new line is set high and works down not the other way?
As I said your profile us not stuck but is correct for your current connection speed. Normally after 3/5 days I would expect your noise margin to start to reduce towards normal 6db with corresponding increases in speed resulting in profile increases
can you report your current stats and see if any changes
Use the mod contact us link @PaddyB posted and complete the form Ask mods to reset noise margin back to normal 6db which will get speed back which in turn will correct the profile