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strontium90
Expert
789 Views
Message 1 of 14

Stuck Ip Profile

After a sporadic disconnection due to BT working on my local cab (connecting infinity), I decided to try the Home Hub instead of the Netgear I normally use...the HH synced, sub 1 meg...

 

I reconnected the Netgear but, alas, DLM hasn't rectified my ip profile....

 

 Download speedachieved during the test was - 683 Kbps
 For your connection, the acceptable range of speeds is 200-1000 Kbps.
 Additional Information:
 Your DSL Connection Rate :5184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 750 Kbps

I have looked a t the kitz website and this should have been fixed after 4 hours...so can a mod help?

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13 REPLIES 13
Distinguished Sage
750 Views
Message 2 of 14

Re: Stuck Ip Profile

ip profiles take from 4hours to 5days to recover typically 3 to 5 days
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strontium90
Expert
743 Views
Message 3 of 14

Re: Stuck Ip Profile

According to the kitz website this is what is normal...from 1000kps to 5000kps is 500%...This has happened before and I assure , the profile is stuck so can a mod help...I have emailed them....
From   To        Time  
250     3100      4 hours
 

40%     250%   12 hours

 

20%       40%   24 hours

 

15%        20%  48 hours

 

10%        15%   72 hours

 

  8%        10%    96 hours

 

  0%          8%  120 hours

Read more: http://www.kitz.co.uk/adsl/IPprofile.htm#ixzz1HvJZvrUp

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Distinguished Sage
Distinguished Sage
737 Views
Message 4 of 14

Re: Stuck Ip Profile

according to the kitz site this only applies to about 60% of connection.  I am in the other 40% and so might you be where is still takes 3/5 days



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strontium90
Expert
727 Views
Message 5 of 14

Re: Stuck Ip Profile

We'll see.....

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Distinguished Sage
717 Views
Message 6 of 14

Re: Stuck Ip Profile

3/5 days here as well
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strontium90
Expert
699 Views
Message 7 of 14

Re: Stuck Ip Profile

Still no change...normally my ip profile recovers within 12 hrs...that's why I'm sure te profile is stuck..

 

Last year I had to resort to emailing the ceo of BT when my profile was stuck (resolved within 2 hrs)...if it has not been fixed by tomorrow, I will have no choice but to do the same...

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Moderator
Moderator
692 Views
Message 8 of 14

Re: Stuck Ip Profile

Hi Strontium90,

 

I can take a look at your Broadband for you. If you take a look at my profile you see a link to a "Contact Us" form. Please fill in your details making sure to include a link to your post.

 

Thanks

 

Paddy,

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strontium90
Expert
687 Views
Message 9 of 14

Re: Stuck Ip Profile

Thanks paddy...sent email to forum.moderation.team@bt.com as the contact form didn't appear...although I sent a contact form yesterday...I am sure it is "stuck" again...

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strontium90
Expert
667 Views
Message 10 of 14

Re: Stuck Ip Profile

Still no change...no reply from mods from my 2 emails...getting pretty sick of the service...do I have to phone Ian Livingstones ofiice to get something done?

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