Have you had any luck? If you still get no joy.. ask them to send a message to the offline team to call you back directly. Hopefully you will get someone in Swansea who can help.
Phoned again yesterday to be promised the switch was going to happen today by close of business (5.30pm).
Under two hours to go and it's not happened yet 🙂
Will be nice to think it'll be done, but not holding my breath!
Goooner, what BT wont tell you is that they are having teething issue between the BT systems and EE system and for a new start up thats to be expected. It is throwing up error codes that are taking time to work out. The dial backs fail because they simply wait for someone in the offline team to look into it and pass it to EE.
I know this wont help your frustration, but call again and ask them to send a PM to the person dealing with it in the offline team. Request a callback from the offline team hopefully someone in Swansea. Did you get a VOL number or anything when you requested to port your number in? What you really need to find out, is if this is a stuck open order or something else.
I dont work for BT, but my way around this was to get customer options to cancel my current BT Sim, wait for the order to clear then re-order a new sim card. Once I got my new sim card then do the port again.
I know this isnt the way it should be done, and it doesnt excuse the failed dial backs, and I know its frustrating but the guys at 150 are just not upto speed on all the issues. That said, once I got someone in customer options to close down my sim, everything was sorted within 4 days from start to finish. If the agent wont send a message to the offline team ask to speak to their team manager make a note of his/her name and then get them to take control of the issue.
Once its sorted, its all good. I left o2 on full 4G I wasl getting less speed that 2 bars of 3g on BT
I completly get you, it was my issue to. I would rather someone say I dont know than say they will do something instead.
Based on my experience, orders takes 24 hours to complete before anything else can be done. Keep your finger on it, I wouldnt be surprised if they have issues cancelling it.. call everyday till they get fed up of you and get it sorted.