cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Nickaminsky
Aspiring Expert
469 Views
Message 1 of 29

Stuck Profile

Go to solution

Hi I believe I have a stuck profile. Normally I get a sync rate of around 20mbps and noise margin of around 3-6db and the line is usually stable for at least 7 days.

 

Since the bad weather we've had it seems my line had been dropping and I've been shifted onto a slower profile. It managed to be stable for 5 days and then dropped again, here are the current stats:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:09:06
Downstream:14.74 Mbps
Upstream:1.132 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):12.2 dB / 6.4 dB
Line attenuation (Down/Up):19.0 dB / 10.3 dB
Output power (Down/Up):20.4 dBm / 12.1 dBm
FEC Events (Down/Up):1180 / 0
CRC Events (Down/Up):0 / 33
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 7
Error Seconds (Local/Remote):0 / 0

 

 Download speedachieved during the test was - 13.23 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 13.32 Mbps

 

Upload speed achieved during the test was - 0.95Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

I will leave this to see how long its stable for and then post the stats and perhaps one of the mods can kindly follow it up.

 

Cheers.

0 Ratings
28 REPLIES 28
imjolly
Distinguished Sage
Distinguished Sage
465 Views
Message 2 of 29

Re: Stuck Profile

Go to solution

there is nothing wrong with your profile as that is determined by your connection speed and is 88.2% of connection speed.  to get a higher profile you need a faster speed.  as you connection has been dropping this has resulted in your noise margin increasing to 12.2db and your connection speed reducing to 14.74mb

 

you now need to maintain a stable connection for 3+ days and then rpost your adsl stats and mods will help by resetting noise margin back to 6db  if your line then remains stable the DLM may reduce it to the new norm of 3db for good stable lines with no noise problems



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Nickaminsky
Aspiring Expert
444 Views
Message 3 of 29

Re: Stuck Profile

Go to solution

Hi. Stats so far:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:3 days, 05:03:30
Downstream:14.74 Mbps
Upstream:1.132 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):12.3 dB / 6.0 dB
Line attenuation (Down/Up):19.0 dB / 10.3 dB
Output power (Down/Up):20.4 dBm / 12.1 dBm
FEC Events (Down/Up):92181623 / 96
CRC Events (Down/Up):9889 / 58
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):3512 / 31
Error Seconds (Local/Remote):5273 / 16
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
442 Views
Message 4 of 29

Re: Stuck Profile

Go to solution

connection looks stable so mods will help by resetting your noise margin which will increase your conenction speed 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
NeilO
Moderator
Moderator
438 Views
Message 5 of 29

Re: Stuck Profile

Go to solution

Hi Nickamisky,

 

If you click on my username you'll see the contact the mods link and I'm sure we'll be able to help you get this sorted.

 

Thanks

Neil

0 Ratings
Nickaminsky
Aspiring Expert
413 Views
Message 6 of 29

Re: Stuck Profile

Go to solution

Hi. I had BT contact me 10 days ago and said they had reset the noise margin. I left the home hub for 14 days stable and its now reset, but the noise margin is still stuck the same:

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:01:56
Downstream:14.68 Mbps
Upstream:1.11 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):12.4 dB / 6.5 dB
Line attenuation (Down/Up):19.0 dB / 10.2 dB
Output power (Down/Up):20.4 dBm / 11.8 dBm
FEC Events (Down/Up):528 / 437
CRC Events (Down/Up):0 / 52
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 10
Error Seconds (Local/Remote):0 / 0
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
411 Views
Message 7 of 29

Re: Stuck Profile

Go to solution

did you follow the mods contact us link and complete the email?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Nickaminsky
Aspiring Expert
407 Views
Message 8 of 29

Re: Stuck Profile

Go to solution

Yes of course. I was contacted by David Moon on the 19th:

Hi Nick,

Thanks for taking my call today. As discussed, I’ve placed the order to reset the SNR margin which can take up to 10 days to complete so can you try checking that and get back to me as soon as you see any changes.

Regards

David Moon

0 Ratings
john46
Distinguished Sage
404 Views
Message 9 of 29

Re: Stuck Profile

Go to solution
as David posted re contact him and tell him noise margin has not changed
0 Ratings
Nickaminsky
Aspiring Expert
403 Views
Message 10 of 29

Re: Stuck Profile

Go to solution
Yes, have done. Thanks
0 Ratings