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Stuck at 0.25 Mbps for 16 days after line repair

 

Hello,

 

I am currently experiencing some very slow broadband speeds following repair of a line fault. I believe it is due to a banded profile, although I'm not an expert.

 

We had terrible noise on our telephone line. As you can imagine, our broadband was severely affected. The fault was repaired on 18th June and now the telephone line is nice and quiet.

 

However, the broadband has failed to recover. It's now been 16 days since the repair and I've been pulling my hair out. I was told I have to wait 10 days or more for the broadband to recover. Can anyone explain why this is necessary? Contractually am I obliged to suffer an extended period of low speed following a repair? I'm sitting here staring at a solid 32 dB SNR margin whilst paying BT for an unusuable broadband connection.

 

I have paid for a 3G Modem and SIM card because the BT Broadband is currently unusable. Has anyone ever had success in recovering these type of costs from BT?

 

Any advice appreciated. Speedtests and router stats below (Draytek Vigor 2830n).

 

Thanks,

Brian

 

 

BT0.JPG

 

 

BT1.PNG

 

PN2.PNG

 

 

Signal-Noise Ratio Margin

BT4.PNG

 

 

Loop Attenuation

bt5.PNG

 

 

bt6.PNG

 

bt7.PNG

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Stuck at 0.25 Mbps for 16 days after line repair

i agree you are in a banded profile and need to stay connected 24/7 for 3/5 days and the banding should release and noise margin drop down to 12/15db with corresponding speed increase. You then to remain connected as noise margin drops probably in steps of 3db until it gets to normal 6db


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