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Ogier
Aspiring Contributor
395 Views
Message 1 of 8

Stuck between a rock and a hard place ?

Ah 5 October was a  happy day less than 600m distance to CAB

 

First days of infinity2 connection ( DLM hadn't woken up)


I was quoted 38Mb down 8 up   I got ...

 

 

 

Within  7 days  I was in the DLM  range and there it stayed.  38 / 8  - 36 / 6.

 

We then had new next door neighbours and as the house had been empty  a while  they moved in ,  just as I had to work away from home for a couple of weeks- Note the modem was still on but usage down to a couple of emails and light browsing . 

 

 

I  got back and voila -  Speed plummeted - no access to profiles due to " an error" .

 

So I pulled out a spare ECI modem with one added feature . Stats access Smiley Wink

 

 

 

 

A 20Mb profile :  a theoretically possible 48.5Mb available

 

Hmm I asked around and neighbours had been re connected  etc and had a few problems apparently.  ( nice people btw)

 

I phone Customer services and explained ( very helpful and courteous) and  the Helpful OR engineer arranged promptly arrived  and got my profile moved back up to 36Mb - 

 

All was well that day - Speed tests showed constant speed - Profile still not visible  due to an error

 

I go to sleep around 12 that night happy in the knowledge my speed is back  - in the morning  some 6 n a bit hours later  I run the  BTW test ..

 

 

 

Hmm I say to my self ( expletives deleted).   an approx  17Mb drop in a day? Dynamic or Draconian Line managment?

 

On ringing the Customer services again , explaining the situation a new fault is recorded. I am then told via phone call back an engineer is at the exchange and will reset the DSlAM  - my internet and phone will go off for 10 mins or so.  Nothing happened  not signal drop or phone line drop.  I check the status of the fault on the BT site and hour or so later - Suprise suprise - Fault cleared.

 

I ring  back a bit concerened . And I am told  engineer couldnt reset the DSLAM . But they will arrange a new engineer visit to both exchange and premises. I recieve the text confirming visit.

 

Later that day I decided to check the BT site on the status of the  flault. - Still no new fault only the resolved one. I decided it prudent to ring and check on the engineer visit status.  And I have been assured one is booked and will arrive Monday. Another text received to confirm.

 

Still even now there is no fault registered on the Bt site just a resolved  one.

 

So my questions are .

 

What are the odds of an engineer visit. tomorrow ?

 

If the profile is moved / changed is all history in the DLM database / DSLAM removed ? ie a full reset

 

If not  surely any error what so ever will revert back to the "last profile". ?

 

Is the DLM database broken  as I am still unable to access my profile  and any change made could technically be wiped out by the database not accepting the new profile?

 

 

 

Thanks for reading

 

 

 

 

 

 

 

 

 

 

 

 

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7 REPLIES 7
Ogier
Aspiring Contributor
325 Views
Message 2 of 8

Stuck between a rock and a hard place - Update

Just an update to those who may be interested.

 

The OR Engineer / Fibre specialist  ( A permanent employee ) , Arrived  on time Approx 8:30 this morning.   Well done Customer services.

 

His initial tests indicated something  "not quite right at the Cab  and could be better"  This he checked and rectified and was happy with the result.

 

He then checked the Mast Head Joint ( or something similarly sounding) at the top of the pole and replaced the joint .

 

On completeing this, he phoned the BTW ( The Profile people)  And they gave him a detailed list as to why the drop in speed.  As was explained to me the CRC count was way too high at higher speeds so the DLM slowed it until CRC errors were in range .

 

They then discussed putting the line  on a temporary 35Mb profile and he ( the engineer) checked the line again.

Sure enough a CRC showed up once every 4-5 seconds on his tester .

 

Then engineer then attached a tone generator type device to the line and said "Ill be back..." 

 

He then proceeded to walk the line checking the joints.  And found 64 or so metres of a split pair condition.  Which he then rectified. ( no doubt helping the other line that had become inadvertantly shared - The "distortion field" now eliminated)

 

On checing  the line he was very pleased with the reult  saying that the theoretical max is now in the region of 55+Mbs.  The profile was put into a clean state and no longer temporary.

 

The  current results are as below :

 

 

And 

 

 

 

Yes  I know I still cant see the profile, however Im back up  and hopefully stable.

 

 I Just Would like to thank the Engineer for his dedication to the task, who in the 7 and half hours he took found out and explained more about the line than any OR engineer I have had visit.  ( Customer services too also deserve a mention.)

 

Many Thanks

 

 

 

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Distinguished Sage
Distinguished Sage
318 Views
Message 3 of 8

Re: Stuck between a rock and a hard place - Update

You can thank them on this form.

Tell Openreach about their people, good or bad.

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Ogier
Aspiring Contributor
315 Views
Message 4 of 8

Re: Stuck between a rock and a hard place - Update

Thank you Keith.

 

I just have done so.

 

One disconserting point is on submission the page shows a message saying   " Complaint Submitted"   ---  This is the wrong message  ---  Surely As I backtracked and the pages previous to it showed the thank you fields  .....

 

Regards

 

Ogier

 

 

0 Ratings
Distinguished Sage
Distinguished Sage
313 Views
Message 5 of 8

Re: Stuck between a rock and a hard place - Update

When the message is read, they will understand the context. I expect they get more complaints than compliments.

 

These messages do filter down to the Field Technician, via their manager, and get recorded on their appraisement, so its always worth filling them in Smiley Wink

0 Ratings
UrbanGrunt
Expert
301 Views
Message 6 of 8

Re: Stuck between a rock and a hard place - Update


@Ogier wrote:

Just an update to those who may be interested.

 

The OR Engineer / Fibre specialist  ( A permanent employee ) , Arrived  on time Approx 8:30 this morning.   Well done Customer services.

 

His initial tests indicated something  "not quite right at the Cab  and could be better"  This he checked and rectified and was happy with the result.

 

He then checked the Mast Head Joint ( or something similarly sounding) at the top of the pole and replaced the joint .

 

On completeing this, he phoned the BTW ( The Profile people)  And they gave him a detailed list as to why the drop in speed.  As was explained to me the CRC count was way too high at higher speeds so the DLM slowed it until CRC errors were in range .

 

They then discussed putting the line  on a temporary 35Mb profile and he ( the engineer) checked the line again.

Sure enough a CRC showed up once every 4-5 seconds on his tester .

 

Then engineer then attached a tone generator type device to the line and said "Ill be back..." 

 

He then proceeded to walk the line checking the joints.  And found 64 or so metres of a split pair condition.  Which he then rectified. ( no doubt helping the other line that had become inadvertantly shared - The "distortion field" now eliminated)

 

On checing  the line he was very pleased with the reult  saying that the theoretical max is now in the region of 55+Mbs.  The profile was put into a clean state and no longer temporary.

 

The  current results are as below :

 

 

And 

 

 

 

Yes  I know I still cant see the profile, however Im back up  and hopefully stable.

 

 I Just Would like to thank the Engineer for his dedication to the task, who in the 7 and half hours he took found out and explained more about the line than any OR engineer I have had visit.  ( Customer services too also deserve a mention.)

 

Many Thanks

 

 

 


Nice to see some positive feedback, if all remains good and you don't have any aluminium line then you should technically see a speed increase over time being 600M away from the cab, Hope it remains stable for you 🙂

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Ogier
Aspiring Contributor
254 Views
Message 7 of 8

Re: Stuck between a rock and a hard place - Update

No Aluminium Smiley Happy

 

Hopefully a last update:

 

Now 3 days  and nice to see the DLM working for me . 

 

 

 

Fingers crossed it will stay around this level.

 

Ogier

 

 

0 Ratings
UrbanGrunt
Expert
238 Views
Message 8 of 8

Re: Stuck between a rock and a hard place - Update

Given all stays well, you should see your line go up to around the mid to high 50's for 600m distance from cab. (Based on typical line conditions)

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