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pj1956
Beginner
482 Views
Message 1 of 5

Student Broadband

My son has moved into a new house and he and his co-tenants would like student broadband.

 

The phone line was discontinued by the students who left in May. 

 

An application was made on bt.com but each time he makes application it referrs him to telephone the broadband team who cannot access the student deals.  I too had a go and have been given the run around with some BT staff hanging up me me rather than help me to speak to the appropriate person.  I tried the complaint procedure on the website and after waiting 11 mins was told very nicely that they cant help

 

Can any one help him / me

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
471 Views
Message 2 of 5

Re: Student Broadband

only people likely to be able to help are forum mods who will post





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email

a contact us link 



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DavidM
Moderator
Moderator
460 Views
Message 3 of 5

Re: Student Broadband

Hi pj1956 and welcome.

 

Can you try placing an order on students page

 

If you still have problems or are geting an error message pop back and I'll be happy to lend a hand.

 

Cheers

 

David

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Mj1994
Beginner
420 Views
Message 4 of 5

Re: Student Broadband

Hi David,

I am said son and have tried placing an order through the students page but every time despite the fact that it says I should be able to reactivate my phone line the website crashes and I am unable to complete my purchase.

I hope you can help find out how I can finally get this order sorted.

Cheers
Mj1994
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RobbieMac
Moderator
Moderator
409 Views
Message 5 of 5

Re: Student Broadband

Hi Mj1994,

 

Welcome to the forum!

 

Sorry for the problems you're having placing your order on our website.  Send us over your details and we'll pick this up from here.  Click on my username and you'll our contact link under the "about me" section.

 

Cheers,

 

Robbie

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