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JoyceB
Aspiring Contributor
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Message 1 of 5

Subtitles not working on ComedyExtra

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Just to report that the subtitles are not showing up on ComedyExtra - even though the guide says the program has them.

 

Is this the best way to report such problems ?

 

Joyce.

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4 REPLIES 4
ozsat
Recognised Expert
671 Views
Message 2 of 5

Re: Subtitles not working on ComedyExtra

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Looks like the same issue you reported on FoxHD earlier in the week.

 

They are not working here on BT but are on other platforms.

 

If you call it in then they will no doubt have you deleting all the recordings on your box with a system resert - and then end up telling you it is your tv  -   I've been there several times with BT support.

 

Hopefully the helpful RobbieMac will be able to fix it.

 

May be work sending him a PM.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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RobbieMac
Moderator
Moderator
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Message 3 of 5

Re: Subtitles not working on ComedyExtra

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Good afternoon folks,

 

There was indeed an issue earlier in the week and it didn't take long to sort out.

 

I'll let the guys know about this issue too and I'll post back when I hear word from there.

 

All the best,

 

Robbie

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RobbieMac
Moderator
Moderator
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Message 4 of 5

Re: Subtitles not working on ComedyExtra

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Hi guys,

 

I've received word back that this should be sorted out by tomorrow morning.

 

Can you post back after that please to confirm?

 

Cheers,

 

Robbie

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JoyceB
Aspiring Contributor
584 Views
Message 5 of 5

Re: Subtitles not working on ComedyExtra

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its working ok now

 

thanks,

Joyce