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JoyceB
Aspiring Contributor
504 Views
Message 1 of 4

Subtitles not working on Universal channel

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Hi,

 

Just to report that the subtitles have stopped working on Universal channel.

Can someone fix it please?

 

Thanks,

Joyce.

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3 REPLIES 3
PaddyB
Moderator
Moderator
483 Views
Message 2 of 4

Re: Subtitles not working on Universal channel

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Hi JoyceB,

 

Sorry to hear you’re having problems with the subtitles on the Universal Channel.  I’ll get our technical teams looking at this right away and I'll back back as soon as I have an update.

 

Thanks

 

PaddyB

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RobbieMac
Moderator
Moderator
480 Views
Message 3 of 4

Re: Subtitles not working on Universal channel

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Hi JoyceB,

 

We’ve followed up on this with the technical team and uncovered a configuration issue with subtitles in certain scenarios.  We’ve fixed this now so you should be able to access subtitles again – do let us know if you have any further problems and thanks for your patience.

 

Cheers,

 

Robbie

JoyceB
Aspiring Contributor
472 Views
Message 4 of 4

Re: Subtitles not working on Universal channel

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yes - working again now, thank you.

Joyce

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