I am not in the test socket. Quiet line test is fine. Should I put it in the test socket? Is it safe to leave the front of the socket just dangling!?
it is not a problem to leave the front dangling but it does mean that none of the extension sockets will work. it may well be a problem with noise on the internal wiring taht is causing your problem and only way to eliminate that as a possibility is to conenct to the test socket
Ok Im with you. Sorry for all these problems. But the errors are clearly too high. DOn' think they've been this high before. I've now connected it to the test socket and will leave it there. If this does not clear the errors where next? Can I get BT out to check the wiring or is this chargeable? The foreign call centres insist its because Im connecting using wireless and not a wire. I cannot use a wire connection cos my macbook air doesnt have one:-( Regards
Have just looked at the reading from the test socket connection:
Errors gone. Noise back to 6. What does this mean? Can I get the socket replaced free of charge?
I would suggest you posy new stats now as you are just conencted to test socket and then either later tonight or preferably tomorrow post new stats which will show how the errors are increasing. using the test socket eliminates your internet wiring and apart from a new filter it then comes down to the hub or external which you cannot control - so job for openreach
These are new stats:
Noise back to 6. Errors gone. IP Profile is still on 2 it would seem but this might clear itself shortly.
Would seem to be socket fault?
if the problem is your internal wiring then if you get engineer I would expect you will get charged for visit and would get new socket. can you use the test socket permanently? if not could you use the master socket? if so then I would replace the detachable front with a new filtered faceplate adsl v1 then no filters are required. downside would be that broadband will only work in this new filtered master
It was the mastersocket I was using which was fitted by BT some years ago. It has a filtered faceplate on it (thats now dangling!) Replacing it would mean attaching some wires to the connection inside. Surely this is covered by Openreach?
no the faceplate is up to you. you can buy one and fit it yourself - just connect wires to same terminals 2 & 5 but you need an IDC tool - sometime come free with faceplate
Oh right. There are a few loose wires amongst the otherwires. Is this normal? And 2 wires into terminal 2, 2wires into terminal 5 and 1 wire into terminal 3. I suppose If I reconnect these identically? Thanks for your help. Greatly appreciated! Now that the errors have gone and noise is back to 6 should IP Profile eventually increase?