Sudden drop in Ping but big reduction in DL speed at the same time

[Igniswolf]

Afternoon, 

Over the past two days our IP profile has dropped to 1.5 Mbps from 2.5 ish Mbps. The ping has gone from arround 30 down to 20 ish which is obv nice but id rathe have tht 1 Mbps dl speed back. 

I'll paste in the details from test and router, anyone got an idea of why this would of happened? (lower ip profile, better ping less dl speed) 

1. Product name: BT Home Hub 2. Serial number: +068543+NQ60918649 3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 03/07/17 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 00:20:18 6. Data rate: 904 / 1763 7. Maximum data rate: 18798 / 1792 8. Noise margin: 6.2 / 9.2 9. Line attenuation: 34.5 / 67.8 10. Signal attenuation: 34.5 / 61.9 11. Data sent/received: 5.2 MB / 18.1 MB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: Yes 14. 2.4 GHz Wireless network/SSID: BTHub5-RCW7 15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4 GHz Wireless security: WPA2 17. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 18. 5 GHz Wireless network/SSID: BTHub5-RCW7 19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5 GHz Wireless security: WPA2 21. 5 GHz Wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: 90:72:82:8b:90:82 24. VPI/VCI: 0 / 38 25. Modulation: G.992.5 Annex A 26. Latency type: Fast 27. Software variant: AA 28. Boot loader: 1.0.0

[Igniswolf]

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

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Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

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Other Offerings

Availability Date

Premise environment

Status

VDSL Range A (Clean)	20.4	14.9	1.7	0.8	12.6	Available	--	--	Yes	--
VDSL Range B (Impacted)	16.6	7.8	1.5	0.6	4.7	Available	--	--	Yes	--
FTTP on Demand	330	30	--	Available	--	--	--	--
WBC ADSL 2+	Up to 1	--	1 to 3.5	Available	--	--	--	--
WBC ADSL 2+ Annex M	Up to 1	Up to 0.5	1 to 3.5	Available	--	--	--	--
ADSL Max	Up to 1	--	0.75 to 2.5	Available	--	--	--	--
WBC Fixed Rate	0.5	--	--	Available	--	--	--	--
Fixed Rate	0.5	--	--	Available	--	--	--	--
VDSL Multicast	--	--	--	Available	--	--	--	--
ADSL Multicast	--	--	--	Available	--	--	--	--
Bridge Tap	U
VRI	N
NTEFaceplate	N
Last Test Date	13-05-2017

[Igniswolf]

Test Result

1. Best Effort Test: -provides background information.

	Download  Speed
	1.72 Mbps

0 Mbps

2 Mbps Max Achievable Speed

 Download speedachieved during the test was - 1.72 Mbps
 For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
 IP Profile for your line is - 1.55 Mbps

2. Upstream Test: -provides background information.

	Upload Speed
	0.74 Mbps

0 Mbps

0.83 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.74Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

Recently our Connection has been dropping every time someone rings the house phone. It doesent happen everytime, on some days itl be fine but on others it will kill the connection garenteeable everytime. I am loath to go through the nromal method of ringing support etc as we have been through this situation many times without them actualy fixing it. I just get the normal answering questions off a sheet etc. The last time we had switched to vdsl but had to go back to adsl as the saleperson had failed to realise we were to far away from the cabinate to actualy get decent vdsl.

[Webby]

You are aware you can get faster total broadband which would give you speeds of between 14.9 and 20meg?

[Igniswolf]

If you mean fiber to the cab then yes I'm aware of it. The issue is im over 3km from the cab. So I wont get tht speed ill get less speed than ADSL.

As I said above we tried FTTC a while a go and it was a flop due to the distance to cab. 

Unless theve changed the protocols to the longer distance ones there's no point in me trying FTTC again 

[Webby]

Ah that's a shame. You must also be quite some distance from your distribution point too. Are you quite rural?

LR-VDSL (long reach) is very much still in early trials at the moment.

It is of course possible that your line has been moved to a new cabinet or an infil cabinet has been installed.

The above check estimates 15-20meg for FTTC. Is that the same as it showed last time?

[Igniswolf]

TBH I cant remember the exact speeds I should of got last time I checked. Yes we are very rural, Exchange is about 5km away and the cab is 3km away. LR-VDSL is indeed my last hope rofl.

Is there a way to check where the cab you are on is located? I am sure we use to be on cabinet 3.

 edit:  test showed cab 6

[Webby]

What's your post code?

[Igniswolf]

pe22 7hw

on the sybsey exchange

did a search on telecom-tariffs.co.uk but couldnt find mine

[Webby]

Ok so cabinet 6 seems to be a brand new cabinet. I would guess that your line has been shuffled around and now goes through this new cabinet.

The fact you say it previously showed you as cab 3 further backs this up. I'm not sure where it is but with your speed estimated it's probably within 1500m or so of you.

Might just be worth an order for total faster broadband again, you might be pleasantly surprised.