Sudden drop in connection quality - Blunsdon Exchange

[hughjmilsom]

Sudden decline:

Ping = 1524mS

Down = 0.31Mb/s

Up = 0.2Mb/s

Does anyone have any info on this or where I should look?

Kind Regards

[john46]

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators

[hughjmilsom]

Many thanks for the prompt response!

Only temporary: ping now 72mS, down: 12.5 and up >1

Hugh

[imjolly]

can you post any stats from your router and also btspeedtester diagnostic results