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Canceltodebug
Aspiring Contributor
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Message 1 of 9

Sudden drop in connection speed

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Saturday morning I noticed that I dropped from an almost 80Mbps connection on Infinity 2 to 50Mbps. I enjoyed 80Mbps since I joined, over 2 years ago I believe.

I have tried changing all equipment but it won't budge from 50Mbps. Contacted support on Saturday and despite an engineer being arranged to arrive today, no one came (I've since arranged for another but won't come until Friday).

I was wondering why I would suddenly lose all this speed?

The only thing that comes to mind is that I've been having odd behaviour with the new BT smart hub where I've noticed it losing net connection and even locking up network ports. I've since changed back to the hub 5 and wonder if my IP profile will raise again? If not then I'll have to consider lowering down to Infinity 1.

I've copied my vital statistics below (changed network cables etc recently hence short connection time).

 

Download speed achieved during the test was - 47.74 Mbps
 For your connection, the acceptable range of speeds is 40 Mbps-49.77 Mbps .
 Additional Information:
 IP Profile for your line is - 49.77 Mbps

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ43330483
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 30/06/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:22:22
6. Data rate:19994 / 51419
7. Maximum data rate:20169 / 51576
8. Noise margin:6.0 / 6.7
9. Line attenuation:12.2 / 13.1
10. Signal attenuation:12.1 / 13.2
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8 REPLIES 8
pippincp
Distinguished Sage
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Message 2 of 9

Re: Sudden drop in connection speed

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Why the move to the (Not So) Smart Hub?

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Webby
Distinguished Sage
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Message 3 of 9

Re: Sudden drop in connection speed

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Can you post the results for your line from http://www.dslchecker.bt.com please
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Canceltodebug
Aspiring Contributor
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Message 4 of 9

Re: Sudden drop in connection speed

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Hi both,

 

Please see results of availablility checker. I was offered a smart hub since I was experiencing capacitor whine or similar on the HH5.

 

Untitled.jpg

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Canceltodebug
Aspiring Contributor
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Message 5 of 9

Re: Sudden drop in connection speed

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An update.

An Openreach engineer turned up today (!) and has conducted line tests etc. He's completely stumped as to why my speed suddenly dropped but did explain that it could be that more people are on the service in the area but in there instances more kit is placed in the exchange.

I was told I'd hear back after him making some calls but haven't heard yet unfortunately.

The engineer commented on how good the copper and signal actually was so at the moment it is unexplained.

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Canceltodebug
Aspiring Contributor
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Message 6 of 9

Re: Sudden drop in connection speed

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Any help with the stats I've posted?

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pippincp
Distinguished Sage
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Message 7 of 9

Re: Sudden drop in connection speed

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Can you do a tracert to bbc.co.uk and post the result?

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Canceltodebug
Aspiring Contributor
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Message 8 of 9

Re: Sudden drop in connection speed

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Sure,

 

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    11 ms    11 ms    11 ms  31.55.186.176
  5    11 ms    11 ms    11 ms  195.99.127.54
  6    11 ms    11 ms    11 ms  peer2-et-9-1-0.telehouse.ukcore.bt.net [213.121.193.167]
  7    11 ms    12 ms    11 ms  194.74.65.42
  8     *        *        *     Request timed out.
  9    12 ms    12 ms    12 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
 10    13 ms    17 ms    13 ms  132.185.255.165
 11    12 ms    12 ms    12 ms  212.58.246.79

Trace complete.

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Canceltodebug
Aspiring Contributor
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Message 9 of 9

Re: Sudden drop in connection speed

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Engineer has resolved. Thanks...

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