This is a recent speed test. We used to get atleast 2mb however we cant get over 0.25mb now. We are on a monthly cap but that shouldn't affect the speed as it was a lot higher roughly a few months ago. I have checked the modem in many ways and I just can't see where the problem is. I use steam for example and I cant get over 100kb/s download on that. any suggestions or advice?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router (unless HH4/5) may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1)
your connection speed is very low hence the low profile - faster connection speed get higher profile not the other way round your profile should be 88.2% of conenction speed
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.