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Alistair7f
Contributor
234 Views
Message 11 of 15

Re: Sudden loss of Broadband speed

ADSL Line Status Connection information Line state: Connected Connection time: 3 days, 05:40:59 Downstream: 256 Kbps Upstream: 448 Kbps ADSL settings VPI/VCI: 0/38 Type: PPPoA Modulation: G.992.1 Annex A Latency type: Interleaved Noise margin (Down/Up): 19.3 dB / 8.0 dB Line attenuation (Down/Up): 61.0 dB / 31.5 dB Output power (Down/Up): 14.9 dBm / 12.4 dBm FEC Events (Down/Up): 2862 / 575 CRC Events (Down/Up): 104 / 217 Loss of Framing (Local/Remote): 1 / 2 Loss of Signal (Local/Remote): 2 / 2 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 HEC Errors (Down/Up): 147 / 167 Error Seconds (Local/Remote): 0 / 0
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imjolly
Distinguished Sage
Distinguished Sage
228 Views
Message 12 of 15

Re: Sudden loss of Broadband speed

The mods will post a contact us link tomorrow and help by resetting your noise margin. 



contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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PaddyB
Moderator
Moderator
222 Views
Message 13 of 15

Re: Sudden loss of Broadband speed

Hi Alistair7f,

 

If you send me in your details using the "Contact The Mods" link found in my profile, I'll be able to take a look at your connection.

 

Thanks

 

PaddyB

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Alistair7f
Contributor
209 Views
Message 14 of 15

Re: Sudden loss of Broadband speed

Still haven't heard back about this, connection stable for 9 days now, still painfully slow.

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john46
Distinguished Sage
202 Views
Message 15 of 15

Re: Sudden loss of Broadband speed

the mods are taking around 6 working days to reply once you have posted them the contact form and with a Bank holiday this weekend the delay may be slightly longer
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