Sudden, random drop in connection speed... again

[RobbieMac]

Awesome feedback @Eighteentee,

I'll make sure to pass this on to @DavidM

Thanks for taking the time to post back 🙂

Cheers,

Robbie

[Eighteentee]

Unfortunately my broadband has dropped out again. This time the speed is stuck significantly slower than last time:

Its dropped from 78meg to under 20meg now

[DavidM]

This doesn't sound good @Eighteenee.

Have you checked for any noise on the line?

Cheers

David

[imjolly]

Obviously your line is not stable and you speed in now worse than before. Need to find the cause of your instability before you get another pointless reset

[Eighteentee]

It has been stable for 12 days without issue. It's hardly been pointless!

And prior to that it was over 12 months!!!

[DavidM]

Hi @Eighteentee,

@imjolly has a point. If there is an underlying issue any resets etc will only delay the inevitable drop again. I can appreciate this is frustrating for you but have you tried a quiet line test? If you connect a phone to your test socket and dial 17070 it should be silent between announcements. Can you try that and let me know how it goes?

Cheers

David

[Eighteentee]

No dial tone*. Ran the auto check online and it comes back as no fault. There's sound there like a dial tone but not quite and I can't even dial 17070. Tried a POT and it's the same. Boadband is limping along but no phone. Strange.

[DavidM]

Sounds like there's a problem with the line @Eighteentee. You need to report that to 151 as a line only fault.

Cheers

David

[Eighteentee]

Thanks @DavidM how do I dial 150 from a mobile given my land line doesn't work? 

[DavidM]

Hi Eighteentee,

You should be able to call 0800 800 151 from your mobile.

Cheers

David